Zendesk administrator - Study guides, Class notes & Summaries

Zendesk Administrator Exam- Section 5 Additional Features Exam Questions With Correct Answers What is a web widget? The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widget? 1. ...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - answerAnyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non regis...

Zendesk Sandbox : A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance : Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets two ways : 1. Manually...

Zendesk Administrator Exam- Section 6 Security and Data Persistence Exam

Zendesk Sandbox correct answers A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance correct answers Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets...

Zendesk Administrator Exam- Section 6. Security and Data Persistence

Zendesk Administrator Exam- Section 5 Additional Features Questions With Solutions Where does the Web Widget appears? Bottom Corner by default What are the support components of the web widget? 1. Self- Service 2. Live Chat 3. Phone Calls 4. Contact Forms What is the self-service component of the Web Widget in Zendesk? If help center is enabled in the web widget than customers will be presented with Help Center Search first

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (v...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and ...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance - answerAnyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non regis...