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Zendesk Admin Exam Prep: Section 6 Security and Data persistence Exam Questions With 100% Correct Answers 2024 You want to give your end users an authentication option that doesn't require them to create a new password, but you don't have the resources for a custom single sign-on (SSO). What c...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Questions With 100% Correct Answers Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing tr...

Zendesk Admin Exam Prep: Section 2 Automated Business Rules Exam Questions With 100% Correct Answers What's the difference between a trigger and an automation? - answerTriggers are event- based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I...

Zendesk Training Exam Questions With 100% Correct Answers 2024 Tips to be an Active Listener? (5) - answer10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - ans...

Zendesk Training Exam Questions With 100% Correct Answers What tickets should be handled first? - answerNew/Open tickets What sort filter should be used? - answerSort by "Updated" so the oldest ticket is the next ticket handled What issues/contacts are priority? - answerCancelations, returns/...

Zendesk Administrator Exam/ Section 3: User Experience Exam Questions With 100% Correct Answers 2024 What is the default language in Zendesk - answerThe default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by defaul...

Zendesk Support Admin Certification Exam Questions With 100% Correct Answers 2024 What is a View? - answerGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - answerAreas inside tickets to add in more contextual information about the customer. What are Events? - ans...

Zendesk Certification ExamQuestions With 100% Correct Answers What channels does Zendesk offer? - answerEmail Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? - answerAs many as you want! (no limit) Can you receive/respond to tickets ...

Zendesk Administrator Exam/ Section 3: User Experience Exam Questions With Correct Answers 100% Solved 2024 What is the default language in Zendesk - answerThe default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by...

Zendesk Administrator Exam- Section 5 Additional Features Exam Questions With Correct Answers 100% Solved 2024 What is a web widget? - answerThe web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple component...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Exam Zendesk Sandbox - answerA stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without eff...