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Zendesk Administrator Exam- Section 5 Additional Features Questions With Solutions $11.49   Add to cart

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Zendesk Administrator Exam- Section 5 Additional Features Questions With Solutions

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Zendesk Administrator Exam- Section 5 Additional Features Questions With Solutions Where does the Web Widget appears? Bottom Corner by default What are the support components of the web widget? 1. Self- Service 2. Live Chat 3. Phone Calls 4. Contact Forms What is the self-service componen...

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  • October 13, 2024
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  • Exam (elaborations)
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Zendesk Administrator Exam- Section 5
Additional Features Questions With
Solutions

Where does the Web Widget appears? Bottom Corner by default




What are the support components of the web widget? 1. Self- Service


2. Live Chat

3. Phone Calls

4. Contact Forms




What is the self-service component of the Web Widget in Zendesk? If help center is

enabled in the web widget than customers will be presented with Help Center Search first.




How many results appear in Help Center Search? What about if Contextual Help is enabled?

Nine results appear if any matches are found. If Contextual help is enabled, up to 3

suggested articles appear below the search box.




How are the results for self- service search configured? The suggested articles are

determined either by page URL from which cx accessed or chosen by administrator based of

advanced customizations

, Zendesk Administrator Exam- Section 5
Additional Features Questions With
Solutions

How many brands can you support with Zendesk enterprise licensing? 5




How many brands does Zendesk Multibrand Add-on for enterprise allows up to? 300




What is an agents brand or agent's route? Where can this be adjusted Essentially an agent's

default brand. This can be managed under settings>account page, under the Branding tab




You can support your brands in any of these channels? email, Help Center, Twitter,

Facebook, Talk, API, Web Widget. Zendesk Chat currently does not support this




Where are all of your installed apps, including those that have been disabled? On My

Apps Page. Click Admin icon> click Apps> click Manage.




What are the different locations an app can be placed? Top Navigation- along top of ZD

support screen

Main Navigation- down the left side the Zendesk Support Screen

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