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ZENDESK ADMINISTRATION || TESTS COMPILATION BUNDLE $27.99   Add to cart

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ZENDESK ADMINISTRATION || TESTS COMPILATION BUNDLE

Zendesk Support Admin Certification || Guaranteed Pass!!! Zendesk Administrator Exam- Section 6: Security and Data Persistence || With 100% correct answers. Zendesk Administrator Exam/ Section 3: User Experience || 100% verified solutions. Zendesk Training || Questions with complete solutions.

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Zendesk Administrator Exam/ Section 3: User Experience || 100% verified solutions.

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What is the default language in Zendesk correct answers The default language in Zendesk is the language the agents see in the agent interface by default ad the end users see in the Help Center by default How to set the default language for your account? correct answers Click 'Admin'> Setting...

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Zendesk Administrator Exam- Section 6: Security and Data Persistence || With 100% correct answers.

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Zendesk Sandbox correct answers A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance correc...

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Zendesk Certification || Questions with complete solutions.

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What channels does Zendesk offer? correct answers Email Help Center Twitter Chat Facebook Talk Web Widget Mobile SDK API How many email addresses can you use? correct answers As many as you want! (no limit) Can you receive/respond to tickets with email addresses outside of Zendesk? cor...

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Zendesk Support Admin Certification || Guaranteed Pass!!!

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What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a cl...

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Zendesk Terms and Tools || Questions with correct solutions.

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Support Suite includes which products? correct answers Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? correct answers Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? correct answe...

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Zendesk Training || Questions with complete solutions.

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Tips to be an Active Listener? (5) correct answers 10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) correct answers 1. Ask Questions 2. Seek Elaboration (Repea...

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ZENDESK || With errorless answers.

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4x correct answers Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 70% correct answers Support makes up ____ of Zendesk's revenue. 75% correct answers ______ of most innovative companies use Zendesk Support. -lack of agent knowledge/power/insight -co...

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