Genesys - Study guides, Class notes & Summaries

Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions Genesys Certified Cloud Partner (CCP) Questions And Answers With Verified Solutions

Genesys Cloud Admin Latest Update Graded A+ Genesys Cloud Collaborate a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Ge...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Clou...

Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowl...

Genesys Certified Cloud Partner (CCP) questions with correct answers

T-Server CORRECT ANSWER-Provides communications between the Genesys environment and telephony switches Stat Server CORRECT ANSWER-Tracks status of targets and collects contact center operational statistics Universal Routing Server (URS) CORRECT ANSWER-Runs strategic target-seeking algorithms for inbound interactions Orchestration Server (ORS) CORRECT ANSWER-Executes SCXML-based routing applications provided by an application server. tserver_sdn CORRECT ANSWER-Controls number of DNs T...

Genesys Routing/Solution Questions And Answers With Verified Solutions Genesys Routing/Solution Questions And Answers With Verified Solutions

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community : a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community :...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community CORRECT ANSWER-a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Co...

Genesys Cloud Reporting & Analytics Questions and Answers 100% Pass For immediate, at-a-glance monitoring of key indicators and metrics what should you use? Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? Dynamic Views Dynamic views give you the ability to: 1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. ...