Genesys - Study guides, Class notes & Summaries
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Genesys Cloud Architect – Questions & Detailed Answers
- Exam (elaborations) • 50 pages • 2024
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Genesys Cloud Architect – Questions & Detailed Answers
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Genesys CIM 8 questions with correct answers
- Exam (elaborations) • 21 pages • 2023
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Genesys CIM 8 questions with correct answers
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Genesys Cloud Reporting & Analytics: Questions With Verified Solutions
- Exam (elaborations) • 35 pages • 2024
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Genesys Cloud Reporting & Analytics: Questions With Verified Solutions
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Genesys Certified Cloud Partner (CCP): Q’s And A’s
- Exam (elaborations) • 21 pages • 2024
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Genesys Certified Cloud Partner (CCP): Q’s And A’s
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Genesys Cloud Implementation Questions & 100% Correct Answers | Latest Update | Graded A+
- Exam (elaborations) • 23 pages • 2024
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What are the features of the Contact Center? 
: 1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like 
Salesforce or Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Management and Workforce Management 
Who uses the collaborate feature? 
: Every member of the organization, regardless of their role, uses the Collaborate 
features. Those requiring telephony services use ...
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Genesys Cloud Admin Questions & 100% Correct Answers | Latest Update | Graded A+
- Exam (elaborations) • 21 pages • 2024
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Genesys Cloud Collaborate 
: a social media app that helps users collaborate within the organization. It also 
serves as a directory that contains user details such as name, education, hobbies, 
skills, physical location, and department. 
Genesys Cloud Communicate 
: has all the features of collaborate and provides users with telephony capabilities. 
Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and 
receiving calls. 
Genesys Cloud Contact Center 
: offers the cus...
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Genesys Cloud CX Contact Center Questions And Answers With Verified Solutions
- Exam (elaborations) • 13 pages • 2024
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Genesys Cloud CX Contact Center Questions And Answers With Verified Solutions 
 
Genesys Cloud CX Contact Center Questions And Answers With Verified Solutions
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Genesys Cloud CX Contact Center Questions & 100% Correct Answers | Latest Update | Graded A+
- Exam (elaborations) • 21 pages • 2024
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Which one of the following Genesys Cloud CX Contact Center features is most useful in 
getting a customer to the proper agent in the shortest amount of time? 
- Workforce Management 
- ACD 
- Quality Management 
- Scripts 
: ACD 
Which one of the following Genesys Cloud CX Contact Center features is used to set up 
a flow that prompts incoming customer calls to press a number in order to access a 
specific person or department? 
- Architect 
- Workforce Management 
- Scripts 
- Quality Manage...
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Genesys Certified Cloud Partner (CCP) exam 2023/2024 with 100% correct answers
- Exam (elaborations) • 25 pages • 2023
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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network 
 
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? 
a. Genesys Knowledge Network 
b. Genesys Cloud ResourceCenter 
c. Genesys Clou...
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Genesys Cloud Workforce Management Questions and Answers 100% Pass
- Exam (elaborations) • 18 pages • 2024
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Genesys Cloud Workforce Management 
Questions and Answers 100% Pass 
 
What is Workforce Management? The process of ensuring that the right staff are at the right 
place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intraday management, and employee empowerment. 
 
What are the four primary activities of Workforce Management? 1. Forecasting the worklo...
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