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Genesys Certification Tests Bundle Set

Genesys Certification Tests Bundle Set

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Genesys Certification Practice Questions with correct answers

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Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches CORRECT ANSWER-a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configurat...

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Genesys Cloud Admin questions with correct answers

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Genesys Cloud Collaborate CORRECT ANSWER-a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate CORRECT ANSWER-has all ...

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Genesys Routing/Solution questions with correct answers

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Orchestration Server CORRECT ANSWER-Recieves request from T Server and fetches SCXML application from Web Application Server and executes this application Universal Routing Server CORRECT ANSWER-Routing engine - runs strategic target-seeking algoritms for each inbound interaction. Web Applicat...

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Genesys Cloud Implementation questions with correct answers

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What are the features of the Contact Center? CORRECT ANSWER-1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Qual...

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Genesys Cloud Workforce Management questions with correct answers

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What is Workforce Management? CORRECT ANSWER-The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendan...

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Genesys Cloud Reporting & Analytics questions with correct answers

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For immediate, at-a-glance monitoring of key indicators and metrics what should you use? CORRECT ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? CORRECT ANSWER-Dynamic Views Dynamic views give y...

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Genesys Cloud CX: Contact Center Administration questions with correct answers

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What three components make up the Genesys Cloud Platform? CORRECT ANSWER-Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Rep...

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Genesys CIM 8 questions with correct answers

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T-Server CORRECT ANSWER-Provides communications between the Genesys environment and telephony switches Stat Server CORRECT ANSWER-Tracks status of targets and collects contact center operational statistics Universal Routing Server (URS) CORRECT ANSWER-Runs strategic target-seeking algorithms f...

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CCP - Introduction to Genesys Cloud CX questions with correct answers

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Which one of the following CCP courses are considered a prerequisite to the other courses within the CCP program? CCP: Introduction to Genesys Cloud CX CCP: Genesys Cloud CX Collaboration & Communication CCP: CCP: Genesys Cloud CX Contact Center CCP: Genesys Cloud CX API CORRECT ANSWER-C...

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Genesys works exam questions with correct answers

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Which of the following is the most secure WiFi standard? CORRECT ANSWER-WPA2 Blenda lives just outsdie of Chicago and works for a large corporation headquatered in the Twin Cities. She only needs to travel to the corporate office twice a year. The rest of the time she conducts her work from home ...

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Genesys ICCS Exam (Administering the System) questions with correct answers

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What application is used to configure, customize, and maintain various aspects of the PureConnect platform? CORRECT ANSWER-Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? CORRECT ANSWER-Interaction Desktop/Interaction Con...

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Genesys Certified Cloud Partner (CCP) questions with correct answers

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Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community CORRECT ANSWER-a. Genesys Knowledge Network Which one of the Genesys re...

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GVP Genesys questions with correct answers

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Which component is first to process requests for services, and takes on the role of a SIP proxy in a GVP deployment? CORRECT ANSWER-Resource Manager In which component is Managment Framework a mandatory pre-reequisite? CORRECT ANSWER-Configuration Layer - GAX Which statements are correct about...

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Genesys Cloud CX Contact Center questions with correct answers

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Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts CORRECT ANSWER-ACD Which one of the following Genesys Cloud CX Contact Cente...

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Contact Center Administration questions with correct answers

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Which three components make up the Genesys Cloud platform? CORRECT ANSWER-Collaborate, Communicate, and Contact Center Check the box next to the correct 5 key features of Genesys Cloud Contact Center. CORRECT ANSWER--Agent Interface -Contact Center Management -ACD -Scripts -Reports, Dashboard...

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genesys works exam week 3 questions with correct answers

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What is a characteristic of a virtual machine on a PC? CORRECT ANSWERA virtual machine allows multiple operating systems to run on a single PC simultaneously Which is a benefit of a preventive maintenance plan? CORRECT ANSWERImproved reliability What would be the result of having a corrupt Mas...

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