WGU C720 Operations and Supply Chain Management

Total Quality Management (TQM) __________ is an approach to quality management that originated in Japan and was adopted successfully by many companies throughout the world. It involves every member of an organization working together to ensure quality. It is an organization-wide philosophy that embodies the following components: - Focus on the customer - Quality function deployment - Responsibility for quality - Team problem-solving - Employee training - Fact-based management ...

Conformance 1. A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm. If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers? Performance Features Conformance Serviceability Aesthetics Durability 2. Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? Performance Reliability Features Durability Juran Institute's managem...

operations refers to the processes within organizations that acquire inputs and transform them into outputs that the public can consume operations processes through which people, capital, and material are combined to produce the services and goods consumed by the public be worth more to the consumer than the total cost of the inputs long term success requires that the outputs of the operation... false (service providers sell intangible goods) service producers and goods ...

WGU C720 - Process Design exam| 37 questions and answers.

An organization uses the Voice of the Customer to collect information about what customers want, what they like, and what they do not like. Which two tools should be used once the VOC is complete? Choose 2 answers Team problem-solving and Quality function deployment A paper manufacturing company dealing in paper products experiences quality issues due to poor performance and equipment malfunction. Which of the following quality management tools must the paper manufacturer use to find o...

Operational Stategies Module 1,2,12, 16 - Questions Main Objectives: how a business achieves organizational goals & competitive advantage through operations & inventory management Inventory Models EOQ EPQ QDM (Purpose of EOQ and EPQ is to minimus costs of ordering/ holding inventory Holding/Carrying Costs The costs of holding inventory; includes costs for storage space, interest paid on borrowed money to finance the inventory, and any losses incurred due to damage or obs...

Who used the phrase "do it right the first time?" Crosby Whose focus was on the customer's perception of quality? Juran Who used Robust Design and Parabolic Quality Loss Function? Taguchi Who wrote a book in 1979 called "Quality is Free" and concept of zero defects as a measurable object? Crosby Who thought quality must be built on three elements: quality planning, quality control, and quality improvement? Juran Who perfected the experiments to create...

Benchmarking is a process by which a company compares its performance to the performance of other companies. Those other companies need not be competitors, nor be within the same industry. Instead, the purpose of benchmarking is to set a standard based upon the company that is recognized as the best at a certain activity. Quality Function Deployment takes customer expectations and transforms them into specific actions designed to meet those expectations. 5 Dimensions of Quality ...

Statistical process control The use of statistical methods to determine when a process that produces a good or service is getting close to producing an unacceptable level of defects. (25, 30) W. Edwards Deming Which quality management expert had a 14 point quality plan? (25) W. Edwards Deming Which quality management expert felt that the "system" caused defects, not employees? (25) W. Edwards Deming Which quality management expert recommended eliminating work standards...

A company that produces motors uses the following check sheet: Why would the company use this check sheet? To create a control chart to measure the engine assembly process To create a flow chart of the engine assembly process To develop a suppliers, inputs, process, outputs, customers (SIPOC) diagram To develop a Pareto chart identifying the root causes of engine defects To develop a Pareto chart identifying the root causes of engine defects Which aspect of quality is demonstrated...