WGU C720 Operations and Supply Chain Management
Havard School
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C720 WGU All Competencies exam |165 questions and answers
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________ and ________ crucial and relate to both the design of goods and services. 
Product & process design 
 
 
 
Tangible Goods 
Merchandise you can put your hands on. Physical objects. 
 
 
 
Intangible Good 
Good that does not have a physical nature - can be digital goods (apps, downloadable music) or virtual (bit-coin) 
 
Knowledge, education, software, consulting, media, information and data, etc. 
 
 
 
Product Design 
the determination of the characteristics, features, and performance o...
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WGU Operations and Supply Chain Management - C720 exam| 68 questions and answers
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Quality of Goods - Conformance 
degree to which a product's design and operating characteristics match pre-established standards. 
 
 
 
Quality of Goods - Service Quality - Reliability 
ability to perform the promised service dependably and accurately. 
 
 
 
Service Quality - Responsiveness 
willingness to help customers and provide prompt service. 
 
 
 
Service Quality - Assurance 
knowledge and courtesy of employees and their ability to convey trust and confidence. 
 
 
 
Service Quality -...
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Operations and Supply Chain Management - C720 – WGU exam 21 questions and answers
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A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. Which two statistical process control (SPC) tools should the team use? 
Cause-and-effect diagrams 
Scatter diagrams 
Histograms 
Run charts 
Check sheets 
Pareto charts 
Control charts 
 
Answer: 
Run charts 
Control charts 
 
 
 
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? 
Performance 
Reliability 
Features 
S...
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WGU C720 Complete OA Prep Guide |153 questions and answers
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Inputs 
People, capital, material, money 
 
 
 
Outputs 
Services and goods 
 
 
 
Sustainability 
Defined broadly in operations and supply chain management as the ethical issues an organization faces to balance financial performance while maintaining social responsibility standards and a responsible environmental profile. 
 
 
 
VIRAL 
Acronym - A framework for competitive advantage. 
 
Viral, Inimitable, Rare, Aptitude, Lifespan. 
 
The advantage must provide Value to consumers; it should be I...
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C720-WGU EXAM |70 QUESTIONS AND ANSWERS.
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Why would the company use this check sheet? 
To develop a Pareto chart identifying the root causes of engine defects 
 
 
 
Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles? 
Durability 
 
 
 
A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected. 
 
Which two statistical process control (SPC) tools should the team use? 
Run charts and Control charts 
 
 
 
The CEO of a s...
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WGU Operations and Supply Chain Management - C720 Study Guide |209 questions with 100% correct answers
- Exam (elaborations) • 27 pages • 2023
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Teamwork 
Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems. 
 
 
 
Product and process design 
Product and process design are crucial and relate to both the design of goods and services. 
 
 
 
Product design 
consideration of th...
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Operations and Supply Chain Management - C720 (WGU) exam |245 questions and answers.
- Exam (elaborations) • 26 pages • 2023
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Operations 
The process used to acquire inputs, such as people, capital, and material, and transform them into outputs, such as products and services. 
 
 
 
Operations Manager 
They allocate resources. 
 
 
 
Capital 
Facilities and equipment 
 
 
 
Competitive Advantage 
Developing capabilities that customers value, can be sustained over the long-term, and competitors find difficult to replicate. 
 
 
 
Inseparability 
The process of separating production from consumption; cannot be done for s...
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WGU C720 Operations and Supply Chain Management exam |75 questions and answers
- Exam (elaborations) • 7 pages • 2023
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Operations Management 
The multidisciplinary science that organizations use to acquire inputs (people, capital, material, or energy and transform them into outputs (products and/or services) that ultimately provide value to the end customer 
 
 
 
Biggest difference between Service Providers and Goods Producers 
A good is tangible and a service is not 
 
 
 
Resources 
People, Capital, and Materials 
 
 
 
Product Design 
The determination of the characteristics, features, and performance of the...
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