Workace
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Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 18 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 14 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 9 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 14 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 4 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 7 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 16 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
APCO Midterm Review questions and answers
The emergency communicator should always verify the:Incident location 
Most emergency service agencies have a standard greeting for answering the 
telephoneTrue 
If the emergency communicator can only get one piece of information from a 
caller, it should be:Where 
Persistent repetition requires that the request for information be repeated 
each time in the same wayTrue 
An accurate description of weapons is critical information for response 
unitsTrue 
Emergency calls only come in on e...
- Exam (elaborations)
- • 18 pages •
The emergency communicator should always verify the:Incident location 
Most emergency service agencies have a standard greeting for answering the 
telephoneTrue 
If the emergency communicator can only get one piece of information from a 
caller, it should be:Where 
Persistent repetition requires that the request for information be repeated 
each time in the same wayTrue 
An accurate description of weapons is critical information for response 
unitsTrue 
Emergency calls only come in on e...
APCO FIRE SERVICE COMMUNICATIONS questions and answers
APCO FIRE SERVICE COMMUNICATIONS 
questions and answers 
FIRE TETRAHEDRON4 factors necessary for fire: HEAT + FUEL + OXYGEN 
and a CHEMICAL CHAIN REACTION 
ADMINISTRATION DIVISIONChief, Support Staff, Payroll 
COMMUNICATION DIVISIONCall takers/ Dispatcher 
FIRE PREVENTION + INVESTIGATIONBuilding inspectors, Arson 
Investigators, Public Education 
OPERATIONSCaptain, Driver, Firefighter 
TECHNICAL OPERATIONSHigh Angle, HAZMAT, Confined Space Rescue 
EQUIPMENT MAINTENANCEMechanics, Electr...
- Package deal
- Exam (elaborations)
- • 9 pages •
APCO FIRE SERVICE COMMUNICATIONS 
questions and answers 
FIRE TETRAHEDRON4 factors necessary for fire: HEAT + FUEL + OXYGEN 
and a CHEMICAL CHAIN REACTION 
ADMINISTRATION DIVISIONChief, Support Staff, Payroll 
COMMUNICATION DIVISIONCall takers/ Dispatcher 
FIRE PREVENTION + INVESTIGATIONBuilding inspectors, Arson 
Investigators, Public Education 
OPERATIONSCaptain, Driver, Firefighter 
TECHNICAL OPERATIONSHigh Angle, HAZMAT, Confined Space Rescue 
EQUIPMENT MAINTENANCEMechanics, Electr...
APCO Fire exam study questios and answers
APCO Fire exam study questios and 
answers 
Mutual aidis a process of supplying supplemental personnel, equipment or 
other resources to an incident to assist agencies that may be in danger of 
becoming overwhelmed in their response 
Mutual responsesimilar to mutual aid, however mutual response requires 
the simultaneous dispatch of multiple resources for certain emergencies, such 
as high-rise fires and water etc 
A Policyis a guide to thinking 
A Procedureis a guide to action 
open e...
- Package deal
- Exam (elaborations)
- • 14 pages •
APCO Fire exam study questios and 
answers 
Mutual aidis a process of supplying supplemental personnel, equipment or 
other resources to an incident to assist agencies that may be in danger of 
becoming overwhelmed in their response 
Mutual responsesimilar to mutual aid, however mutual response requires 
the simultaneous dispatch of multiple resources for certain emergencies, such 
as high-rise fires and water etc 
A Policyis a guide to thinking 
A Procedureis a guide to action 
open e...