APCO FINAL questions and answers
NCIC Stands forNational Crime Information Center
The acronym CYMBALS is designed to assist the tele-communicator when
takingVehicle descriptions
PST's are required to have a good memory since that is the best way to record
information during an emergency c...
APCO Fire exam study questions and
answers
Mutual aid✔✔is a process of supplying supplemental personnel, equipment or
other resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response
Mutual response✔✔similar to mutual aid, however mutual response requires
the simultaneous dispatch of multiple resources for certain emergencies, such
as high-rise fires and water etc
A Policy✔✔is a guide to thinking
A Procedure✔✔is a guide to action
open ended questions✔✔are questions that cannot be answered with yes or
no
paraphrasing✔✔a brief rephrasing of information provided by the sender
reflecting feelings✔✔repeating in a short declarative statement the emotions
or feelings that the sender is communicating
inference✔✔the deriving of a conclusion based upon something known or
assumed.
the 5 w's✔✔where - what - when - who - weapons
vehicle description✔✔C- Color
, Y- Year
M- Make/Model
B- Body
A- Additional information
L- license num/expiration date
S- State/province of license.
persistent repetition✔✔requires that the request be repeated each time in the
same way. used for hysterical callers.
ALI✔✔Automatic Location Identification. The calling party's address and
dispatch information
ANI✔✔Automatic Number Identification. The calling party's telephone number
basic 9 1 1✔✔a system that provides dedicated lines for carrying 9 1 1 calls to
the psap closest to the caller
e 9 1 1✔✔Enhanced 9 1 1. automatically provides the callers phone number
and physical address
ESN✔✔Emergency service number. determines which agencies are to respond
to the call for service
PSAP✔✔Public Safety Answering Point
P-PSAP✔✔Primary Public Safety Answering Point
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