APCO Fire exam study questios and
answers
Mutual aidis a process of supplying supplemental personnel, equipment or
other resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response
Mutual responsesimilar to mutual aid, however mutual respons...
APCO Fire exam study questios and
answers
Mutual aid✔✔is a process of supplying supplemental personnel, equipment or
other resources to an incident to assist agencies that may be in danger of
becoming overwhelmed in their response
Mutual response✔✔similar to mutual aid, however mutual response requires
the simultaneous dispatch of multiple resources for certain emergencies, such
as high-rise fires and water etc
A Policy✔✔is a guide to thinking
A Procedure✔✔is a guide to action
open ended questions✔✔are questions that cannot be answered with yes or
no
paraphrasing✔✔a brief rephrasing of information provided by the sender
reflecting feelings✔✔repeating in a short declarative statement the emotions
or feelings that the sender is communicating
inference✔✔the deriving of a conclusion based upon something known or
assumed.
the 5 w's✔✔where - what - when - who - weapons
, vehicle description✔✔C- Color
Y- Year
M- Make/Model
B- Body
A- Additional information
L- license num/expiration date
S- State/province of license.
persistent repetition✔✔requires that the request be repeated each time in the
same way. used for hysterical callers.
ALI✔✔Automatic Location Identification. The calling party's address and
dispatch information
ANI✔✔Automatic Number Identification. The calling party's telephone number
basic 9 1 1✔✔a system that provides dedicated lines for carrying 9 1 1 calls to
the psap closest to the caller
e 9 1 1✔✔Enhanced 9 1 1. automatically provides the callers phone number
and physical address
ESN✔✔Emergency service number. determines which agencies are to respond
to the call for service
PSAP✔✔Public Safety Answering Point
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