What are ticket fields - Study guides, Class notes & Summaries

What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. ...

Zendesk Support Admin Certification Exam ...

Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 | Graded A+. What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct Answer-...

Zendesk Support Admin Certification Questions and Answers Already Passed What is a View? Group tickets based on criteria that the Admin defines. What are Ticket Fields? Areas inside tickets to add in more contextual information about the customer. What are Events? Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? Enable agents to update tickets with scripted answers based on predefined a...

Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 | Graded A+. What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct Answer-...

Zendesk Admin Certification Exam With 100% Correct Answers Latest 2024/2025 (Graded A+) What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct Answer-E...

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What is a View? - Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer-Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Busines...

What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct Answer-Enable agents to update tickets with scripted answers based on predefined actions/event...

What is a View? : Group tickets based on criteria that the Admin defines. What are Ticket Fields? : Areas inside tickets to add in more contextual information about the customer. What are Events? : Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? : Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? : Triggers, A...