Exam (elaborations)
Zendesk Admin Certification Exam With 100% Correct Answers, Latest Updated 2024/2025 | Graded A+
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What is a View? - Correct Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct Answer-Area in the ticket interface where agents can get a...
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