Naham - Study guides, Class notes & Summaries

Naham Exam Latest Update with Verified Solutions AIDET acknowledge, introduce, duration, explanation, thank you Press Ganey provides patient service satisfaction surveys, used for both public relations & performance improvement KPI Key Performance Indicator KPI Example Preregistration percentage, wait times, accuracy rate, pos collections, productivity HEAT Hear them out, empathize with the customer, apologize, take responsibility for actions PPE personal protective equip...

Naham Exam Tested Questions & Answers AIDET - ANSWER : acknowledge, introduce, duration, explanation, thank you Press Ganey - ANSWER : provides patient service satisfaction surveys, used for both public relations & performance improvement KPI - ANSWER : Key Performance Indicator KPI Example - ANSWER : Preregistration percentage, wait times, accuracy rate, pos collections, productivity HEAT - ANSWER : Hear them out, empathize with the customer, apologize, take responsibi...

CHAA Terms And Definitions (Terms And Definitions Provided By NAHAM)

CHAA - Certified Healthcare Access Associate NAHAM - The National Association of Healthcare Access Management AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - Is the formal and informal process of obtaining and responding to patient compliments and concerns. Ex. Reviewing letters fr...

NAHAM Latest Version with Complete Solutions Jcaho Also known as the Joint Commission ABN Written notification indicating Medicare may not pay for services. EMTALA Statute governing when and how a patient may be refused treatment. alias alternative patient name CHAA certified healthcare access associate EOB explanation of benefits HIPAA federal law requiring security of health data Incentive a tangible or intangible reward Naham promotes excellence in the management...

Naham Exam Complete Questions And Answers

NAHAM CHAA TEST – QUESTIONS WITH SOLUTIONS

NAHAM / CHAA Exam Review – Questions & Answers

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