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[Show more]Accepting Assignment - When a provider agrees to accept the allowable charges as the full fee and 
cannot charge the patient the difference between the insurance payment and the provider's normal fee. 
Access - The Patient's ability to obtain medical care. The ease of access is determined by such ...
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Add to cartAccepting Assignment - When a provider agrees to accept the allowable charges as the full fee and 
cannot charge the patient the difference between the insurance payment and the provider's normal fee. 
Access - The Patient's ability to obtain medical care. The ease of access is determined by such ...
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CHAA - Certified Healthcare Access Associate 
NAHAM - The National Association of Healthcare Access Management 
AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks 
Active Customer Feedback - occurs when the provider requests information from the patient. Ex. 
Customer surveys, Customer...
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Add to cartCHAA - Certified Healthcare Access Associate 
NAHAM - The National Association of Healthcare Access Management 
AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks 
Active Customer Feedback - occurs when the provider requests information from the patient. Ex. 
Customer surveys, Customer...
Scatter Diagram - A graphic display of data plotted along two dimensions used to screen for a 
relationship between two variables 
Run Chart - a visual display of data that enables monitoring of a process to determine whether there 
is a systemic change in process over time 
Pareto Chart - A graphic...
Preview 2 out of 11 pages
Add to cartScatter Diagram - A graphic display of data plotted along two dimensions used to screen for a 
relationship between two variables 
Run Chart - a visual display of data that enables monitoring of a process to determine whether there 
is a systemic change in process over time 
Pareto Chart - A graphic...
Under Title III of the Americans with Disabilities Act, hospitals are required to: - Provide resources to 
eliminate barriers in communication. 
What is NOT important when initiating a patient satisfaction survey? - What data measures are 
needed to care for a patient 
What is not a purpose of any q...
Preview 2 out of 11 pages
Add to cartUnder Title III of the Americans with Disabilities Act, hospitals are required to: - Provide resources to 
eliminate barriers in communication. 
What is NOT important when initiating a patient satisfaction survey? - What data measures are 
needed to care for a patient 
What is not a purpose of any q...
Admitting physician - the physician who writes the order for the patient to be admitted to the 
hospital. This physician must have admitting privileges at the facility providing the healthcare services 
Advanced Beneficiary Notice (ABN) - a notice that a care provider should give a Medicare benefici...
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Add to cartAdmitting physician - the physician who writes the order for the patient to be admitted to the 
hospital. This physician must have admitting privileges at the facility providing the healthcare services 
Advanced Beneficiary Notice (ABN) - a notice that a care provider should give a Medicare benefici...
Attitude and behavior - Customer service impressions are formed by the staff's what? 
Customers - Patients, family members, visitors, physicians, other staff members, vendors, and 
insurance companies are all considered to be? 
Compassion - Demonstrating ________ is equally important as assuring a ...
Preview 2 out of 6 pages
Add to cartAttitude and behavior - Customer service impressions are formed by the staff's what? 
Customers - Patients, family members, visitors, physicians, other staff members, vendors, and 
insurance companies are all considered to be? 
Compassion - Demonstrating ________ is equally important as assuring a ...
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