Hcm 401 - Study guides, Class notes & Summaries

HCM 401 FINAL ACTUAL QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS GRADED A++ Flows of Communication can be combined into patterns called communication networks. True False True ________is an unstructured and informal network founded on social relationships rather than organizational charts or job descriptions. A) Grapevine B) Wheel C) Circle D) Chain A) Grapevine Which is not a way to improve cross-cultural communication? A) Repeat a message when there is doubt B) Maintain...

HCM 401 PREP EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Managers need to be conscious of the fact that all employees are not driven by the same needs, nor is any employee driven by the same need, at the same time. True False True Alder's ERG theory like Maslow's Hierarchy of Needs requires an individual to satisfy a lower level need for a higher-level need to become the driver of a person's behavior. True False False The three categories of Alderfer's E...

HCM 401 QUIZES AND VERIFIED ANSWERS WITH COMPLETE SOLUTIONS LATEST UPDATE 100% GUARANTEED PASS Organizational behavior is an applied behavioral science that emerged from the disciplines of psychology, sociology, anthropology, political science, and economics. True False True OB is the study of individuals, groups and organizations True False True In the healthcare industry, OB has become less important because we work with homogenous populations True False False With a greater...

HCM 401: MIDTERM EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Various components of effective strategic communication outcome context messages tactical reinforcement feedback Elements of effective communication for knowledge management commmunicator must desire to communicate, understand how others learn, credibility receiver must purpose of message, time frame Various verbal and nonverbal methods of communication Verbal - spoken -written - dialogue - face to face...

HCM 401 MIDTERM EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED BY EXPERT Resource Scarcity Resource: anything useful in production or consumption Scarcity: has alternate uses Major problem econ. deals with; Ties to things like opportunity cost; Maid Service or Bahama vacation? scarcity is always present even if you had infinite money time and body are scarce; time is the most scarce resource Rational Behavior -making choices to achieve your goals and further your self i...

HCM 401 MODULE 4 MOTIVATING AND LEADING INDIVIDUALS EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS According to which of the following theories of motivation is an individual's perceptions of inputs and outputs the primary determining factor as to whether inequity exists. a) Equality b) Expectacy c) Equity d) Equilibrium c) Equity Alderfer developed ____________ theory to address criticisms of ______________________________ , recognizing that individuals work to satisfy needs, ...

HCM 401 MODULE 5 DEVELOPING GROUPS, TEAMS, & ORGANIZATIONS QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS Managers provide two important ingredients that provide an environment for groups to function and succeed: structure and content. a) True b) False b) False Based on strengths based leadership a good team member has to be well-rounded. a) True b) False b) False Based on strengths based leadership an individual can turn their weaknesses into strengths. a) True b) False b) Fals...

HCM 401 EXAM REVIEW EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Define "Organizational Behavior" the study of individual and group dynamics within an organization setting. Three goals of OB (Organizational Behavior) 1. OB attempts to explain why individuals and groups behave the way they do within the organizational setting 2. OB tried to prdict how individuals and groups will behave based on internal and external factors 3. OB provides managers with tools to assist...

HCM 401 FINAL EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Diversity The entire range of human similarities and differences considered as a single group Three characteristics of diversity race, age, gender Diversity Management A process whose goal is to build skills and create policies that will address the changing demographics of workforce and patient population cultural competence ongoing commitments or institutionalism of appropriate practice and policies for diverse...

HCM 401 STATISTICS EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Auditing The performance of internal and external reviews (audits) to identifying variations from established baselines (ex: review of outpatient coding as compared with CMS outpatient coding guidelines). Centers for Medicare and Medicaid Services (CMS) The Centers for Medicare & Medicaid Services (CMS) is part of the U.S. Department of Health and Human Services. CMS oversees many federal healthcare programs, in...