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HCM 401: MIDTERM EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
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HCM 401: MIDTERM EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED Various components of effective strategic communication outcome context messages tactical reinforcement feedback Elements of effective communication for knowledge management commmunicator must desire to communica...

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  • November 10, 2024
  • 20
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • hcm 401 midterm exam questions and answers with c

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  • HCM 401
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HCM 401: MIDTERM EXAM QUESTIONS AND ANSWERS WITH

COMPLETE SOLUTIONS VERIFIED


Various components of effective strategic communication

outcome

context

messages

tactical reinforcement

feedback

Elements of effective communication for knowledge management

commmunicator must desire to communicate, understand how others learn, credibility

receiver must purpose of message, time frame

Various verbal and nonverbal methods of communication

Verbal

- spoken

-written

- dialogue

- face to face

Nonverbal

- proxemics

- kinesics

,- face and eye behavior

- paralanguage

Why reinforcement schedule's timing and frequency are important

the frequency will determine the time it takes to learn a new behavior

Content theories and process theories of motivation

Content theories - explain the specific factors that motivate people

Process theories - focus on the cognitive processes underlying an individual's level of

motivation

Importance of group's size

Less than five - problems arise relating to an inability to make decisions and lower

levels of creativity

too large - subgroups form, distracting from main purpose, majority of group time goes

to functioning purposes versus required task

Diversity

the full range of human similaries and differences in group affiliation including gener,

race/ethnicity, social class role within an organization, age, religion, sexual orientation,

physical ability and other group identities.

Cultural Competency

a set of congruent behaviors, attitudes and policies that come together in a system,

agency or among professionals that enables effective work in cross-cultural situations.

Diversity Management

a strategically driven process whose emphasis is on building skills and creating policies

that will address the changing demographics of the workforce and patient population

, Why changes in U.S. demographics affect the health care industry.

patient satisfaction, successful decision making, strategic goals, clinical outcomes

Three components of attitudes

- an affect (a feeling)

- cognition (a thought or belief)

- behavior (an action)

How attitudes can be changed

address the cognitive and emotional components

providing new information

identify the problem, efforts to adjust attitude, reduce conflict, seek solutions

How perceptions allow individuals to simplify their worlds

by interpreting and organizing sensation

Four stages of the perception process

- stimulation

- registration

- organization

- interpretation

Social perception

how an individual "sees" others others perceive an individual

Importance of using objective methods from employee selection

to be unbiased for employee selection

Attitude

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