Genesys cloud communicate - Study guides, Class notes & Summaries

Genesys Cloud CX Collaborate & Communicate | Questions and Correct Solutions Latest Update 2024 Which one of the following is the most inclusive Genesys Cloud CX organizational unit? - Division - Corporation - Organization - Location - Answer - Organization Which one of the following non-customized roles is required to configure the majority of the Genesys Cloud Collaborate features? - Supervisor - Admin - Superuser - Manager - Answer - Admin Which of the following types of organiz...

Genesys Cloud CX Collaborate & Communicate

Genesys Certified Cloud Partner (CCP) Questions and Answers Already Passed Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowl...

Genesys Certified Cloud Partner (CCP) Tested Exam Questions Reviewed And Revised With Correct Answers Already Passed!! 1. Which of the following Genesys Cloud components provide connectivity between an external trunk and a Genesys Cloud phone? a. Genesys Cloud Edge b. Genesys Cloud phone trunks c. TDM Trunk d. PSTN - ANSWER a. Genesys Cloud Edge 2. Which primary type of Genesys Cloud deployment model requires the installation of two or more Genesys Cloud Edge servers at...

Genesys Cloud Implementation Questions and Answers Already Passed What are the features of the Contact Center? 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? Every member of the organization, regardless of their role, uses t...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community : a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community :...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Clou...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community CORRECT ANSWER-a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Co...

GCD - Genesys Cloud CX Certified Developer – Consolidated Real Exam Tested Questions & Revised Correct Answers Combination Of: Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified API Developer Which three components make up the Genesys Cloud Platform? A. Collaborate, Communicate, and Contact Center B. Collaborate, Communicate, and Customer Support C. Collaborate, Communicate,...

What are the features of the Contact Center? : 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? : Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use ...