Genesys cloud - Study guides, Class notes & Summaries

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? CORRECT ANSWER-Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? CORRECT ANSWER-Dynamic Views Dynamic views give you the ability to: CORRECT ANSWER-1. Customize views to see only the data for the dates you need. 2. Save your current view and settings to return quickly to that data. 3. Download the data for more...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Qu...

Genesys Cloud Scripter Exam Questions And Answers With Verified Solutions Genesys Cloud Scripter Exam Questions And Answers With Verified Solutions

Genesys Cloud Admin: Questions & Proper Solutions

What are the features of the Contact Center? - correct answer 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - correct answer Every member of the organization, regardless of their role, uses the Collaborate features. Those req...

Genesys Cloud Collaborate - correct answer a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - correct answer has all the features of collaborate and provides users with telephony capabilities. Users can use a SIP phone or WebRTC-based Genesys Cloud phone for dialing and receiving calls. Genesys Cloud Cont...

Genesys Cloud Workforce Management Questions And Answers With Latest Quiz Genesys Cloud Workforce Management Questions And Answers With Latest Quiz

Genesys Certified Cloud Partner (CCP) Questions Rated 100% Correct!!

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - Answer a. Genesys Knowledge Network Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Communit...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact Center features is used to set up a flow that prompts incoming customer calls to press a number in order to access a specific person or department? - Architect - Workforce Management - Scripts - Qu...