Exam (elaborations)
Genesys Cloud Implementation exam 2023/2024 with 100% correct answers
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What are the features of the Contact Center? - correct answer 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for...
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