C846 - Study guides, Class notes & Summaries

WGU C846 ITILITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective - correct answer To transform Service Management into a ...

Recall Definitions (Two questions on Exam) - correct answer -- Service - correct answer A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - correct answer A functionality offered by a product or service to meet a particular need. Warranty - correct answer An assurance that a product or service meets agreed-upon requirements. Customer - correct answer The person who defines service requirements...

WGU - C846 Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - correct answer The perceived benefits, usefulness, and importance of something. High Level Ro...

WGU C846 ITIL QUESTIONS AND ANSWERS

WGU - C846 A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. - correct answer Information Technology Infrastructure Library (ITIL) A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. - correct answer Service Management The perceived benefits, usefulness, and importance of something. - correct answer Value Customer: Def...

WGU - Business of IT - Applications - C846 - Practice A and B.B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - correct answer Design and transition B - What is the term for a set of tools, data, and information used to support service configuration management? - correct answer CMS B - What must an organization do to mitigate or avoid the presence of organizational silos? - correct answer All practices s...

WGU C846 Business of IT – Applications UPDATED ACTUAL Exam Questions and CORRECT ANSWERS Recall Definitions (Two questions on Exam) - CORRECT ANSWER- -- Service - CORRECT ANSWER- A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility - CORRECT ANSWER- A functionality offered by a product or service to meet a particular need

WGU C846 STUDY TEST NOTES Question and answers rated A+ 2023/2024Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling service - correct answer A service needed to deliver a core service Enhancing service - correct answer A service that is added to the core to make it more a...

WGU C846 Practice Tests Question and answers 100% correct 2023/2024 What is the purpose of the service configuration management practice? A) To ensure that services deliver agreed levels of availability to meet the needs of customers and users B) To ensure that service availability and performance are maintained at an adequate level in case of a disaster C) To set clear business-related targets for service performance so that delivery of a service can be properly assessed, monitored, and ma...

C846 Questions and answers latest update 2024