WGU C846 Business of IT – Applications UPDATED ACTUAL Exam Questions and CORRECT ANSWERS
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Course
WGU C846 Business of IT – Applications
Institution
WGU C846 Business Of IT – Applications
WGU C846 Business of IT – Applications
UPDATED ACTUAL Exam Questions and
CORRECT ANSWERS
Recall Definitions (Two questions on Exam) - CORRECT ANSWER- --
Service - CORRECT ANSWER- A means of enabling value co-creation by facilitating
outcomes desirable to customers—without their having to...
WGU C846 Business of IT – Applications
UPDATED ACTUAL Exam Questions and
CORRECT ANSWERS
Recall Definitions (Two questions on Exam) - CORRECT ANSWER- ✔✔--
Service - CORRECT ANSWER- ✔✔A means of enabling value co-creation by facilitating
outcomes desirable to customers—without their having to manage cost and risk.
Utility - CORRECT ANSWER- ✔✔A functionality offered by a product or service to meet a
particular need.
Warranty - CORRECT ANSWER- ✔✔An assurance that a product or service meets agreed-
upon requirements.
Customer - CORRECT ANSWER- ✔✔The person who defines service requirements and
takes responsibility for the outcome of service consumption.
User - CORRECT ANSWER- ✔✔Someone who uses the provided services.
Service Management - CORRECT ANSWER- ✔✔A set of specialized organizational
capabilities for enabling value for customers in the form of services.
Sponsor - CORRECT ANSWER- ✔✔The person authorizing the budget for the consumed
service.
Cost - CORRECT ANSWER- ✔✔The amount of money spent on a specific activity or
resource.
, Value - CORRECT ANSWER- ✔✔The perceived benefits, usefulness, and importance of
something. Usually measured by how much the customer is willing to pay for the service.
Organization - CORRECT ANSWER- ✔✔A person or group with its internal functions, and
with its own set of responsibilities, authorities, and relationships necessary to achieve its
objectives.
Outcome - CORRECT ANSWER- ✔✔A result as perceived by a stakeholder—that is
enabled by one or more outputs.
Output - CORRECT ANSWER- ✔✔A tangible or intangible deliverable of an activity.
Risk - CORRECT ANSWER- ✔✔A possible event that could cause harm or loss, or make the
achievement of objectives more difficult.
Describe Concepts of Services (One question on Exam) - CORRECT ANSWER- ✔✔
Service Offering - CORRECT ANSWER- ✔✔A formal description of one or more services
designed to address the needs of its target consumer, and include goods, access to resources,
and service actions.
Service Relationship Management - CORRECT ANSWER- ✔✔Joint activities that the
service provider and service consumer both engage in to ensure continued value co-creation,
according to agreed-upon and available service offerings.
Service Provision - CORRECT ANSWER- ✔✔Activites an organization engages in to
provide services, such as possibly supplying goods, fulfillment of agreed-upon service
actions, and ensuring user access to these resources.
Service Consumption - CORRECT ANSWER- ✔✔Management of consumer resources
necessary to use the service
Describe the Nature, use and interaction of the Guiding Principles (One question on Exam) -
CORRECT ANSWER- ✔✔--
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