Orgb chapter 5 - Study guides, Class notes & Summaries

ORGB 364 Final Chapter 2 4 factors influencing behaviour & performance - answerMARS - motivation - ability - role perceptions - situational factors Motivation - answerthe forces within a person that affect direction, intensity, and persistence of voluntary behavior Ability - answerthe natural aptitudes and learned capabilities required to successfully complete a task Role Perception - answerthe extent to which people understand the job duties (role) assigned to or expected of them Si...

ORGB 364 FINAL Chapter 4 5 Ways to Manage Workplace Stress - removing the stressor - withdrawing from the stressor - changing stress perceptions - controlling stress consequences - receiving social support Stressors the cause of stress & include any environmental conditions that place physical or emotional demand on a person 4 Major Stressors - constraints - conflict - work overload - low task control Stress an adaptive response to a situation that is perceived as chal...

ORGB 364 Final Chapter 2 4 factors influencing behaviour & performance MARS - motivation - ability - role perceptions - situational factors Motivation the forces within a person that affect direction, intensity, and persistence of voluntary behavior Ability the natural aptitudes and learned capabilities required to successfully complete a task Role Perception the extent to which people understand the job duties (role) assigned to or expected of them Situational Facto...

ORGB-364 - Chapter 5 - Foundations of Employee Motivation define motivation the forces within a person that affect the direction, intensity, and persistence of their effort for voluntary behaviour. What is direction, intensity, and persistence as it relates to motivation? 1. Direction refers to what people are focused on achieving; in other words, the goal or outcome toward which they steer their effort. 2. Intensity is the amount of physical, cognitive, and emotional energy expanded at...

ORGB 364 FINAL Chapter 6 Money fundamental part of the employment relationship that relates to our needs, emotions, and self-concept viewed as a symbol of status, source of security, source of evil, or source of anxiety or feelings of inadequacy Team-Based Rewards - gainsharing plans - employee share ownershIp plans (ESOP) - share options - profit sharing 5 Ways to Improve Reward Effectiveness - rewards are linked to work performance - rewards are aligned with performance wi...

ORGB 364 FINAL Chapter 14 Organizational Socialization Process individuals learn the values, expected behaviours, and social knowledge necessary to assume their roles process of both learning & adjustment job applicants develop & test their psychological contract (personal beliefs about terms & conditions in agreement) 3 Socialization Stages - pre-employment - encounter - role management To Improve Organizational Socialization Process - realistic job preview (RJP) - recogn...

ORGB 364 FINAL Chapter 11 Conflict process in which one party perceives that its interests are being opposed or negatively affected by another party Conflict Advantages - motivate active thinking - encourage active monitoring - improve team cohesion Conflict Disadvantages - dysfunctional - consumes productive time - increases stress & job dissatisfaction - discourages coordination & resource sharing - undermines customer service - fuels organizational politics - erodes team...