ORGB 364 Final Chapter 2
4 factors influencing behaviour & performance
MARS
- motivation
- ability
- role perceptions
- situational factors
Motivation
the forces within a person that affect direction, intensity, and persistence of voluntary behavior
Ability
the natural aptitudes a...
Task Performance
goal-directed behaviors under the individual's control that support organizational objectives
- proficiency
- adaptivity
- proactivity
Organizational Citizenship
behaviours consist of various forms of cooperation & helpfulness that support context
Counterproductive
behaviours that have potential to be directly/indirectly harmful
Joining/Staying
becoming a remaining member of the organization
Maintaining
minimizing absenteeism
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