ORGB 364 FINAL Chapter 11
Conflict
process in which one party perceives that its interests are being opposed or negatively affected by another party
Conflict Advantages
- motivate active thinking
- encourage active monitoring
- improve team cohesion
Conflict Disadvantages
- dysfunct...
Task Conflict
occurs when people focus their discussion around the issue while showing respect for people with
other points of view
Relationship Conflict
exists when people view each other, rather than the issue, as the source of conflict
Minimize Relationship Conflict
- emotional intelligence
- team cohesion
- supportive team norms
Conflict Process Model
beings with 6 structural sources of conflict > sources lead one or more parties to perceive a conflict
and to experience conflict emotions > this produces manifest conflict, such as behaviours towards the
other side
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