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What are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use th...

What are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - Every member of the organization, regardless of their role, uses the Collaborate features. Those requiring telephony services use th...

Smartsheet Support Glossary / Smartsheet Support Glossary TEST BANK (Latest 2024 / 2025) 150 + Questions and Answers Accelerator(s) - CORRECT ANSWER-[Control Center] Prepackaged deployments of SCC with minimal engagement from Smartsheet Consulting team. API Client ID - CORRECT ANSWER-[Product] The specific ID shown in OpsCon Grid Load Logs and other resources (Kibana, Dev Tools, etc.) will help identify which applications are accessing/updating sheets. Also, see the API Client ID Repo...

Smartsheet Support Glossary (Quiz yourself on common terms) 509 Certificate [SAML] 509 is a public key infrastructure and the certificate, in SAML, is where this key is located. In practice, the only part of the certificate that matters is the public key. The public key is bound to a signing certificate in the metadata. The private key is securely held by the party that signs the XML message. For Smartsheet, this key allows us to authenticate the data being sent to us. Accelerator(s) [Cont...

Salesforce Administrator Certification Exam - Questions with Verified Answers What are the four user licenses? Salesforce, Chatter External, Chatter Free, Identity What are the Salesforce default company settings? PST USD and English What is the identity license connected to? The experience site or portal What are the two ways to restrict access to data in Salesforce? Profile and Org Wide Defaults How does Salesforce set access at the org level? Trusted IP Ranges, Login IP Ranges, Login Hours ...

Questions from Sales Cloud cert prep workshop-Jeopardy Questions from Sales Cloud cert prep workshop-Jeopardy It is best practice to limit the workflows on Leads because Leads will not be converted if there is an applicable workflow action on it. True or False True Brainpower Read More 0:01 / 0:15 A prospective customer completed a Web-to-lead form on your corporate Web site. Upon follow up with a sales representative, the customer indicated he intends to buy your produ...

Questions from Sales Cloud cert prep workshop-Jeopardy Questions from Sales Cloud cert prep workshop-Jeopardy It is best practice to limit the workflows on Leads because Leads will not be converted if there is an applicable workflow action on it. True or False True Brainpower Read More 0:01 / 0:15 A prospective customer completed a Web-to-lead form on your corporate Web site. Upon follow up with a sales representative, the customer indicated he intends to buy your produ...

Salesforce CERTIFICATION/ Exam Review Questions and answers. ACCURATE. Q1. Inline editing updates the field when A. The field is saved/updated B. When the record is saved/updated C. When the return key is pressed D. None of the above - -b Q2. If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option. A. True B. False - -a Q3. Which of the following are not standard objects? A. Opportunities B. Solutions C. Job Applicants D. Accounts E. Campai...

Salesforce Administrator Certification 2024 Exam Questions With Verified Answers What are the four user licenses? - answerSalesforce, Chatter External, Chatter Free, Identity What are the Salesforce default company settings? - answerPST USD and English What is the identity license connected to? - answerThe experience site or portal What are the two ways to restrict access to data in Salesforce? - answerProfile and Org Wide Defaults How does Salesforce set access at the org level? - answer...

What are the features of the Contact Center? - correct answer 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Management and Workforce Management Who uses the collaborate feature? - correct answer Every member of the organization, regardless of their role, uses the Collaborate features. Those req...