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Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success $40.49   Add to cart

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Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success

Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success

7 items

Genesys ICCS Exam (IC System Configuration and Support) | 2023 | 70 Questions with 100% Correct Answers | Updated & Verified

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Describe the function of the Notifier subsystem. - It acts as the communications hub that all other components of the IC platform use to communicate. Describe the function of the Interaction Processor subsystem - IP tells the system how to behave when an event occurs. It controls the execution of...

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Genesys Certification Practice Questions | 2023 | Questions with 100% Correct Answers | Updated & Verified

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Services Layer provides an interface for Genesys components to which of the following? a. Database management systems b. T-Servers c. Tenants d. Switches - a Which of the following includes all of the possible modes in which a Configuration Server can be deployed? a. Configuration Server Pri...

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Genesys Cloud Implementation Study Guide | 2023 | 115 Questions with 100% Correct Answers | Updated & Verified

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What are the features of the Contact Center? - 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for Quality Manage...

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Genesys Cloud Reporting & Analytics | 2023 | 118 Questions with 100% Correct Answers | Updated & Verified | 20 Pages

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For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - Dynamic Views Dynamic views give you the ability to: - 1. Cu...

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Genesys Cloud Workforce Management | 2023 | 100 Questions with 100% Correct Answers | Updated & Verified

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What is Workforce Management? - The process of ensuring that the right staff are at the right place at the right time to handle customer interactions within performance objectives. A Workforce Management strategy typically includes scheduling, skills management, timekeeping and attendance, intrad...

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Genesys ICCS Exam (Administering the System) | 2023 | 77 Questions with 100% Correct Answers | Updated & Verified

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What application is used to configure, customize, and maintain various aspects of the PureConnect platform? - Interaction Administrator What is the name of the application that allows the user to answer calls and manage interactions? - Interaction Desktop/Interaction Connect What add-on product ...

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Genesys Cloud CX: Contact Center Administration | 2023 | Questions with 100% Correct Answers | Updated & Verified

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What three components make up the Genesys Cloud Platform? - Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f. Reports, Dashboar...

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