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Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
[Show more]Genesys Bundled Exams ( Full Solution Pack) Updated & Verified | Guaranteed Success
[Show more]Describe the function of the Notifier subsystem. - It acts as the communications hub that all 
other components of the IC platform use to communicate. 
Describe the function of the Interaction Processor subsystem - IP tells the system how to 
behave when an event occurs. It controls the execution of...
Preview 2 out of 13 pages
Add to cartDescribe the function of the Notifier subsystem. - It acts as the communications hub that all 
other components of the IC platform use to communicate. 
Describe the function of the Interaction Processor subsystem - IP tells the system how to 
behave when an event occurs. It controls the execution of...
Services Layer provides an interface for Genesys components to which of the following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - a 
Which of the following includes all of the possible modes in which a Configuration Server can 
be 
deployed? 
a. Configuration Server Pri...
Preview 2 out of 10 pages
Add to cartServices Layer provides an interface for Genesys components to which of the following? 
a. Database management systems 
b. T-Servers 
c. Tenants 
d. Switches - a 
Which of the following includes all of the possible modes in which a Configuration Server can 
be 
deployed? 
a. Configuration Server Pri...
What are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Manage...
Preview 3 out of 19 pages
Add to cartWhat are the features of the Contact Center? - 
1. Automated Call Distribution (ACD) 
2. Real-time and historical reports 
3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or 
Zendesk, or generally to HTTP REST services 
4. Supervising tools for Quality Manage...
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? - Dynamic Views 
Dynamic views give you the ability to: - 
1. Cu...
Preview 3 out of 20 pages
Add to cartFor immediate, at-a-glance monitoring of key indicators and metrics what should you use? - 
Performance Dashboards 
To review historical and real-time metrics for the contact center, queues, agents, interactions, 
what should you use? - Dynamic Views 
Dynamic views give you the ability to: - 
1. Cu...
What is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intrad...
Preview 2 out of 15 pages
Add to cartWhat is Workforce Management? - The process of ensuring that the right staff are at the 
right place at the right time to handle customer interactions within performance objectives. A 
Workforce Management strategy typically includes scheduling, skills management, timekeeping 
and attendance, intrad...
What application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product ...
Preview 2 out of 12 pages
Add to cartWhat application is used to configure, customize, and maintain various aspects of the 
PureConnect platform? - Interaction Administrator 
What is the name of the application that allows the user to answer calls and manage interactions? 
- Interaction Desktop/Interaction Connect 
What add-on product ...
What three components make up the Genesys Cloud Platform? - Collaborate, Communicate, 
and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboar...
Preview 2 out of 9 pages
Add to cartWhat three components make up the Genesys Cloud Platform? - Collaborate, Communicate, 
and Contact Center 
Which of these are the correct 5 key features of Genesys Cloud Contact Center? 
a. Agent Interface 
b. Contact Center Management 
c. AWS 
d. Process Automation 
e. Scripts 
f. Reports, Dashboar...
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