Csm exam answers - Study guides, Class notes & Summaries

ServiceNow CSM CIS Exam UPDATED ACTUAL Exam Questions and CORRECT Answers Which of the following are channels? o A. Contacts o B. Web o C. Chat o D. Article - CORRECT ANSWER- Answer: B, C - Web & Chat What is required to enable the Follow the sun field on the Customer Service Case form?

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CSM 1 - SCRUM ALLIANCE NOTES/ EXAM REVIEW QUESTIONS AND ANSWERS, RATED A+ product backlog - -ordered and prioritized list of all of the work known to be needed product owner is accountable types of product backlog items (PBIs) - -bug fixes and defects enhancements user stories - features spikes Sprint Backlog - -PBIs selected to be delivered in a sprint who owns (is accountable) PBIs in a sprint backlog - -the developers you cannot add new items to a sprint except for - -product suppo...

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