Itil framework - Study guides, Class notes & Summaries

SECTION A: WORKPLACE CASE STUDY Objective: To Analyze the implementation of an ITSM framework in a real or fictional organization. 1. Identify the Framework and Specific Components Implemented Framework: The organization implements the ITIL (Information Technology Infrastructure Library) framework. Components Implemented: ▪ Incident Management ▪ Change Management ▪ Service Asset & Configuration Management ▪ Problem Management 2. Explain the Implementation of the Framework...

WGU C846 Post test Exam Questions with Accurate and Complete Grading criteria Top Rated A + Latest version 2024/2025 Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Information Technology Infrastructure Library) - correct answer A good-practice guidance applicable to all types of organizations that provide services to businesses. ITIL framework - correct answer A source ...

IT governance framework describes leadership, organizational structures, and processes that ensure IT sustains and extends organizational strategies and objectives ITIL framework a framework that helps organizations manage their IT services across their lifecycle ISO/IEC 38500:20015 framework provides guiding principles for members of governing bodies of organizations on the effective, efficient, and acceptable use of information technology (IT) within their organizations COBIT framework sepa...

INMT 341 Final Questions with Answers Goverance - Answer-Governing/managing processes, technology, and systems Risk Management - Answer-Identifying (and controlling) the risks associated with processes, technologies and systems Compliance - Answer-Adhering to the laws and regulations that govern organizations (which can vary based on industry, location, and organizational structure). FISMA - Answer-US federal agencies protection of Information and IT systems. GLBA - Answer-US finan...

What are the key KCS goals? correct answersCreate content as a by product of solving the problem Evolve content based on demand and usage Develop a KB of collective experience to date Reward learning collaboration & sharing & improving What are the key KCS Principles? correct answersCapture in the Workflow Structure for reuse Complete thoughts not sentences Search is creating Improve Just in Time article quality Double Loop Process (Solve & Evolve) KB includes knowledge that is at di...

Service - ️️Means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risk IT Service Management [ITSM] - ️️Complete set of activities required to provide value to a customer through services, including policies and strategies to: • Plan, • Design, • Deliver, • Operate, • Control. IT Infrastructure Library [ITIL] - ️️Developed as a framework for organizations to use in order to...

CISSP EXAM Questions and answers already passed 2024 1. Which of the following best describes the relationship between COBIT and ITIL? A. COBIT is a model for IT governance, whereas ITIL is a model for corporate governance. B. COBIT provides a corporate governance roadmap, whereas ITIL is a customizable framework for IT service management. C. COBIT defines IT goals, whereas ITIL provides the process-level steps on how to achieve them. D. COBIT provides a framework for achieving business goal...

ITIL Exam Questions & Answers 2024/2025 What are the sources of Best Practice? - ANSWERSStandards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - ANSWERSEmployees Customers Suppliers Advisors Technology Why is ITIL successful? - ANSWERSITIL is a framework that identifies best practices. ITIL is: Vendor Neutral Non-prescriptive A best practice Internal Service - ANSWERSA service delivered between...

Business of IT C846 ITIL - correct answer IT Infrastructure ITSM - correct answer IT Service Management 3 clear objectives of service management - correct answer Integration Effectiveness Efficiency ITIL is - correct answer guidance flexible a comprehensive framework compendium of best practices vendor neutral supported by solutions and tools 10 commandments ITIL - correct answer 1) Clearly defined agreed on documented roles and responsibilities 10 commandments 2 - correct...

hat any risk (or opportunity) associated with organizational activities is identified and addressed in a way that supports the organization's business goals Compliance - answerMaking sure that organizational activities are operated in a way that meets the laws and regulations impacting those systems IT Governance - answer1) The processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goals 2)A move from ad hoc IT devision making to establishin...