WGU C846 Post test Exam Questions with Accurate and Complete Grading criteria Top Rated A + Latest version 2024/2025
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WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Post test Exam Questions with Accurate and Complete Grading criteria Top Rated A + Latest version 2024/2025
Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body.
ITIL (Informatio...
WGU C846 Post test Exam Questions
with Accurate and Complete Grading
criteria Top Rated A + Latest version
2024/2025
Governance - correct answer Enables the organization to
maintain the alignment of its operations with the strategic
direction determined by its governing body.
ITIL (Information Technology Infrastructure Library) - correct
answer A good-practice guidance applicable to all types of
organizations that provide services to businesses.
ITIL framework - correct answer A source of good practice in
service management.
ITIL guiding principles - correct answer Help to guide
organizational decisions and actions and ensure a shared
understanding and unified approach to ITSM throughout the
organization.
ITIL practices - correct answer Enhance the flexibility of the
service value chain by supporting multiple chain activities.
SVS (service value system) - correct answer Describes how the
components and activities of an organization interact to create
value through IT-enabled services.
The ITIL service value chain - correct answer A flexible model
for the creation, delivery, and continual improvement of services.
,Cost - correct answer The amount of money spent on a specific
activity or resource.
Organization - correct answer A person or group with its
internal functions, and with its own set of responsibilities,
authorities, and relationships necessary to achieve its objectives.
Outcome - correct answer A result as perceived by a
stakeholder—that is enabled by one or more outputs.
Output - correct answer A tangible or intangible deliverable of
an activity.
Risk - correct answer A possible event that could cause harm or
loss, or make the achievement of objectives more difficult.
Service - correct answer A means of enabling value co-creation
by facilitating outcomes desirable to customers—without their
having to manage cost and risk.
Service consumer - correct answer A generic role an
organization takes on when it receives services.
Service management - correct answer A set of specialized
organizational capabilities for enabling value for customers in
the form of services.
Service offering - correct answer A formal description of one or
more services designed to address the needs of its target
, consumer, and include goods, access to resources, and service
actions.
Sponsor - correct answer The person authorizing the budget for
the consumed service.
Utility - correct answer A functionality offered by a product or
service to meet a particular need.
Value - correct answer The perceived benefits, usefulness, and
importance of something.
Warranty - correct answer An assurance that a product or
service meets agreed-upon requirements.
Cloud computing - correct answer A storage-based system for
enabling on-demand network access to a shared pool of
configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction.
Information and technology dimension - correct answer Applies
to both the practice of service management, as well as the
services being managed.
ITSM (information technology service management) - correct
answer Remains focused on creating and maintaining value for
both users and customers.
Organizations and people dimension - correct answer Includes
the elements such as roles and responsibilities, formal
organizational structure, culture, and staffing and competencies,
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