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[Show more]Recall Definitions (Two questions on Exam) - ️️-- 
 
Service - ️️A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. 
 
Utility - ️️A functionality offered by a product or service to meet a particular need....
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Add to cartRecall Definitions (Two questions on Exam) - ️️-- 
 
Service - ️️A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. 
 
Utility - ️️A functionality offered by a product or service to meet a particular need....
dependent on - ️️Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. 
 
The U.K. Government - ️️Who developed ITIL? 
 
Strategy - ️️Which service lifecycle stage is considered to be the core of ...
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Add to cartdependent on - ️️Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. 
 
The U.K. Government - ️️Who developed ITIL? 
 
Strategy - ️️Which service lifecycle stage is considered to be the core of ...
Strategy life cycle - ️️This is considered the core of the life cycle management process 
 
Core Service - ️️A service that produces the basic outcome of the customers desire 
 
Customer - ️️Someone who buys good or services 
 
Enabling service - ️️A service needed to deliver a core ...
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Add to cartStrategy life cycle - ️️This is considered the core of the life cycle management process 
 
Core Service - ️️A service that produces the basic outcome of the customers desire 
 
Customer - ️️Someone who buys good or services 
 
Enabling service - ️️A service needed to deliver a core ...
Governance - ️️Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body 
 
ITIL (Information Technology Infrastructure Library) - ️️A good-practice guidance applicable to all types of organizations that provide service...
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Add to cartGovernance - ️️Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body 
 
ITIL (Information Technology Infrastructure Library) - ️️A good-practice guidance applicable to all types of organizations that provide service...
Service - ️️Means of delivering value to customers 
by facilitating the outcomes customers 
want to achieve without the ownership 
of specific costs and risk 
 
IT Service Management [ITSM] - ️️Complete set of activities required to 
provide value to a customer through 
services, including p...
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Add to cartService - ️️Means of delivering value to customers 
by facilitating the outcomes customers 
want to achieve without the ownership 
of specific costs and risk 
 
IT Service Management [ITSM] - ️️Complete set of activities required to 
provide value to a customer through 
services, including p...
B - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - ️️Design and transition 
 
B - What is the term for a set of tools, data, and information used to support service configuration management? - ️️CMS 
 
B - ...
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Add to cartB - For what value chain activity does the service desk provide a channel for communicating with users about new and changed services? - ️️Design and transition 
 
B - What is the term for a set of tools, data, and information used to support service configuration management? - ️️CMS 
 
B - ...
Which of these statements represents an objective of service level management? - ️️Define the level of service clearly and unambiguously. 
 
To which of the stakeholders is the delivery of service metrics most important? - ️️The customer 
 
Which of the following is the central repository of...
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Add to cartWhich of these statements represents an objective of service level management? - ️️Define the level of service clearly and unambiguously. 
 
To which of the stakeholders is the delivery of service metrics most important? - ️️The customer 
 
Which of the following is the central repository of...
Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents 
 
What involves monitoring patterns of business activity? - ️️Capacity management 
 
Who "owns...
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Add to cartProblem management is an important process in the service operation lifecycle stage. How does the process define a problem? - ️️A problem is the unknown, underlying cause of one or more incidents 
 
What involves monitoring patterns of business activity? - ️️Capacity management 
 
Who "owns...
Product - ️️is configuration of resources, created by the organization, that will be potentially valuable for their customers 
 
Organization - ️️a person or group of people that has it's own functions with responsibilities, authorities, and relationships to achieve its objectives 
 
Custom...
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Add to cartProduct - ️️is configuration of resources, created by the organization, that will be potentially valuable for their customers 
 
Organization - ️️a person or group of people that has it's own functions with responsibilities, authorities, and relationships to achieve its objectives 
 
Custom...
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