Feigenbaum - Study guides, Class notes & Summaries
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C215 Final Exam Study Guide Operation Management (Western Governors University) C215 Final Exam Study Guide 2022/2023
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C215 Final Exam Study Guide 
Operation Management (Western Governors University) 
C215 Final Exam Study Guide 2022/2023 
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Operations Management C215 Study Guide 
Competency 1: Quality Management Methods (16%) 
Chapter 5: Total Quality Management 
 Total Quality management (TQM) Philosophy 
o TQM focuses on identifying quality problem root causes 
o Encompasses the entire organization 
o Involves the technical as well as people 
o Relies on seven basic concepts of 
 Customer foc...
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CQPA Practice Exam 1 Questions And Answers Verified 100% Correct!!
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CQPA Practice Exam 1 Questions And Answers Verified 100% Correct!! 
 
Shewhart 
1930s developed methods for statistical analysis and control of quality; 
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act 
Deming 
1950s taught methods to Japanese engineers and executives; origin of TQM; 
14 Points, cooperation, theory of profound knowledge 
Juran 
1950s taught concepts of controlling quality and managerial breakthrough; 
 
first to incorporate the human aspect of qualit...
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C215 - Study Guide with Complete Solutions
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C215 - Study Guide with Complete Solutions 
Total Quality Management (TQM) Philosophy - Answer- Customer focus, Continuous 
improvement, Employee empowerment, Use of quality tools, Product design, Process 
management, Managing supplier quality 
Customer focus (TQM) - Answer- Goal is to identify and meet customer needs. 
Continuous improvement (TQM) - Answer- A philosophy of never-ending improvement. 
Employee empowerment (TQM) - Answer- Employees are expected to seek out, 
identify, and correct ...
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WGU C215 Operations Management Exam Questions and Answers 100% Pass
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WGU C215 Operations Management Exam 
Questions and Answers 100% Pass 
Methods analysis - Answer- Process concerned with the detailed process for doing a 
particular job 
Conformation to specifications - Answer- Measures how well the product of service 
meets the targets and tolerances determined by its designers 
Fitness for use - Answer- Focuses on how well the product performs its intended 
function or use 
Value for price paid - Answer- Quality that consumers often use for product or service ...
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Certification CQPA PART 1,2,3,4 LATEST 2023
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Certification CQPA PART 1,2,3,4 LATEST 2023 
Certification CQPA PART 1,2,3,4 LATEST 2023 
 
Part 1 
Part 1 
quality planning 
structured method of designing and establishing steps necessary to ensure that a product or service satisfies a customer. 
Shewhart 
1930s developed methods for statistical analysis and control of quality; 
One of Deming teachers; SPC control chart; Shewhart cycle- Plan do study act 
Deming 
1950s taught methods to Japanese engineers and executives; origin of TQM; 
14 Poi...
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Certified Quality Improvement Associate Exam 134 Questions with Verified Answers,100% CORRECT
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Certified Quality Improvement Associate Exam 134 Questions with Verified Answers 
 
With Regards to the concept of quality, doing things well - CORRECT ANSWER create what was intended 
 
With Regards to the concept of quality, doing things efficiently - CORRECT ANSWER minimize waste 
 
Which definition of Quality is embodied most in the mission of the American Society of Quality - CORRECT ANSWER Product that meets and/or exceeds customer expectations 
 
When did the modern quality movement begin...
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WGU C215 Study Guide – FINAL Question with 100 % correct answers | Verified | updated
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1st Generation ERP - Enterprise Resource Planning. - These were interface software's that 
managed routine activities 
These were also designed for internal purposes only, not to support supply chain 
2nd Generation ERP - Enterprise Resource Planning. - These were designed to help with the 
decision-making processes necessary to manage company supply chains. 
Basically, answering the question of whether to do business with a supplier or customer with the ERP 
software answering the question of ...
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ASQ Pre-Test. Q&A 2023
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Which of the following quality gurus is credited as the Father of Statistical Quality Control, or SQC? 
A. Walter F. Shewart 
B. Dr. W. Edwards Deming 
C. Joseph M. Juran 
D. Kaoru Ishikawa - Answer- A. Walter F. Shewart 
 
The factory system is a product of the Industrial Revolution in Europe. How was quality guaranteed during this era? 
A. By marking flawless goods with a special mark or symbol 
B. Through laborer skill and supplemented by audits and inspections 
C. Using statistical technique...
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Certified Quality Improvement Associate Exam Questions With 100% Correct Answers
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Certified Quality Improvement Associate 
Exam Questions With 100% Correct 
Answers 
With Regards to the concept of quality, doing things well - answercreate what was intended 
With Regards to the concept of quality, doing things efficiently - answerminimize waste 
Which definition of Quality is embodied most in the mission of the American Society of Quality 
- answerProduct that meets and/or exceeds customer expectations 
When did the modern quality movement begin - answer1920's 
Employed by ...
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C215 - Study Guide with Complete Solutions
- Exam (elaborations) • 15 pages • 2024
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C215 - Study Guide with Complete Solutions 
Total Quality Management (TQM) Philosophy - Answer- Customer focus, Continuous 
improvement, Employee empowerment, Use of quality tools, Product design, Process 
management, Managing supplier quality 
Customer focus (TQM) - Answer- Goal is to identify and meet customer needs. 
Continuous improvement (TQM) - Answer- A philosophy of never-ending improvement. 
Employee empowerment (TQM) - Answer- Employees are expected to seek out, 
identify, and correct ...
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