Itil 4 foundation exam 1 - Study guides, Class notes & Summaries

ITIL® 4 Foundation Exam 1

ITIL 4 Foundation Part 1 Exam 2023...

ITIL 4 Foundation Sample Paper 2 UPDATED ACTUAL Exam Questions and CORRECT Answers 1) What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - CORRECT ANSWER- A. Correct. "...

ITIL® 4 Foundation (Practice Exam #1) Questions and Answers

Introduction questions - Answer Introduction answers Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" - Bloom's level 2 (~22.5% of questions) involves "to understand" Modules that must be completed to attain ITIL Strategic Leader (ITIL SL) - Answer - ITIL Strategist (direct, plan & improve) - ITIL Leader (digital & IT strategy) Modules that must be completed to attain ITIL Managing Professional (ITIL MP) ...

Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 ITIL practices Which statement is NOT true regarding ITIL 4? - correct answer ITIL stands for Information Technology Infrastructure Library Which of these are valid levels of the ITIL 4 certificat...

ITIL 4 Foundation Practice Test 1 Exam Questions with Latest Update

ITIL 4 Foundation Practice Exam & Answers 2024/2025 How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities - ANSWERSImprove Which is the a purpose of the "information security" practice - ANSWERSProtect the information needed by the organization to conduct business Which are the key activities o...

ITIL 4 Foundation Chapter 1 Exam Questions and Answers

ITIL® 4 Foundation (Exams #1-6) Q&A_ Spring 2022-23. USE (Ctrl +F) or key words to get to your question (Answered) ITIL® 4 Foundation ( Exam #1) What is the definition of a service? Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a cha...