BUNDLE - ITIL EXAMS

ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - ANSWERSA. "Service desks provide a clear path fo...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 governance - ANSWERSthe means by which an organization is directed and controlled service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services value - ANSWERSthe p...

ITIL 4 Foundations Exam Questions & Answers 2024/2025 PESTLE (list) - ANSWERSPolitical Economic Social Technological Legal Environmental 4 dimensions of service management - ANSWERSorganizations & people information & technology partners & suppliers value streams & processes compo...

ITIL 4 Exam Questions & Answers 2024/2025 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The f...

ITIL Foundation Exam Questions & Answers 2024/2025 service - ANSWERSdelivers value to customers, without ownership of specific costs and risks SACM - ANSWERSService Asset and Configuration Management SACM purpose - ANSWERSPurpose is to ensure you have accurate, meaningful and relevant inf...

ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - A...

PeopleCert ITIL Foundation Certification Exam Questions & Answers 2024/2025 Start your Preparation for PeopleCert ITIL Foundation and become PeopleCert ITIL Foundation certified with ProcessE. Here you get online practice tests prepared and approved by PeopleCert certified experts based on thei...

ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025

ITIL Foundation Certification Exam Questions & Answers 2024/2025 ProcessE is the ultimate preparation source for passing the ITIL Foundation Exam. They have carefully complied realistic ITIL Foundation Exam Questions and Answers, which are updated frequently, and reviewed by industry experts. ...

ITIL Exam Questions & Answers 2024/2025 What are the sources of Best Practice? - ANSWERSStandards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - ANSWERSEmployees Customers Suppliers Advisors Technology Why...

ITIL Foundation Study Guide Exam Questions & Answers 2024/2025 Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes Service Design - ANSWERSThe design and de...

ITIL 4 Foundation Practice Exam & Answers 2024/2025 How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activiti...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWE...

ITIL Final Exam Questions & Answers 2024/2025