ITIL 4 Foundation Practice Exam & Answers 2024/2025
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ITIL 4 Foundation Practice
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ITIL 4 Foundation Practice
ITIL 4 Foundation Practice Exam & Answers 2024/2025
How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible
Which value chain activity provides information about service Improvements to all value chain activit...
ITIL 4 Foundation Practice Exam & Answers 2024/2025
How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible
Which value chain activity provides information about service Improvements to all value chain activities -
ANSWERSImprove
Which is the a purpose of the "information security" practice - ANSWERSProtect the information needed by the organization to conduct business
Which are the key activities of governance - ANSWERSEvaluate Direct Monitor
Which is NOT one of the steps of the Continual improvement model - ANSWERSWhat Improvement Method Will We Use
What is the Utility of a service? - ANSWERSService functionality
What is the definition of an output? - ANSWERSA tangible or intangible deliverable of an activity
Which of the following could be part of a service offering: 1 Goods 2 Policies 3 Access to resources
4 Service Actions - ANSWERS1,3,4
Which is the best definition of a customer? - ANSWERSA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption The ultimate value of a service is determined by? - ANSWERSThe customer
Which guiding principle begins with assessing who the customer and stakeholders are? - ANSWERSFocus on Value
Which of the following is a tool for collaborating and promoting visibility? - ANSWERSKanban Board
Which of the guiding principles is highlighted in the Theory of Constraints? - ANSWERSThink and work holistically
Which is not one of the Optimization steps in optimize and automate? - ANSWERSCustomer Preparation
Which of the following is true of a value chain? - ANSWERSConverts inputs into outputs
In which step of the continual improvement model do we define a high-level organizational objective of the improvement? - ANSWERSWhat is the Vision
Which steps of the continual improvement model has the strongest relationship to the guiding principle Start Where You Are? - ANSWERSWhere are we now
Fill in the missing word(s): The service level Management practice's purpose is to set clear ________ Targets for service Performance so that the delivery of a service can be properly assessed, monitored, and managed. - ANSWERSbusiness based
Which of the following reflects ITIL guidance about SLA Requirements? - ANSWERSRelated to key customer outcomes and customer satisfaction
Which of the following is true for a change authority? - ANSWERSDifferent change authorities may be identified for different types of change
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