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ITIL 4 Foundation Chapter 1 Exam Questions and Answers
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ITIL 4 Foundation Chapter 1 Exam Questions and Answers
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ITIL 4 Foundation Chapter 1 ExamQuestions and Answers
ITIL (Information Technology Infrastructure Library) - Answer-A best practice guidance
for IT service management. Origin of England in the late 1980s.
itSMF (IT Service Management Forum) - Answer-The itSMF is a global non-profit
organization that supports IT service management, particularly through publications in
the ITSM Library series.
AXELOS - Answer-The organization responsible for developing and managing a
portfolio of best practice methodologies, including ITIL. AXELOS is responsible for
defining the ITIL exams, qualification schemes, and certification systems; publishing the
core ITIL books, and ITIL 4 Foundation reference publication, and associated syllibi;
and accrediting the Examination Institutes.
PEOPLECERT - Answer-The official Examination Institute (EI); and as of January 1,
2018, the only organization that is accredited by AXELOS for the delivery of the ITIL
exams.
Service Value System (SVS) - Answer-A model representing how all the components
and activities of an organization work together to facilitate value creation.
Service Value Chain - Answer-An operating model for service providers that covers all
the key activities required to effectively manage products and services.
ITIL Practices - Answer-A set of organizational resources designed for performing work
or accomplishing an objective.
ITIL Guiding Principles - Answer-Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals, strategies, types of work, or
management structure.
Governance - Answer-The means by which an organization is directed and controlled.
Continual Improvement - Answer-The practice of aligning an organization's practices
and services with changing business needs through the ongoing identification and
improvement of all elements involved in the effective management of products and
services.
Four Dimensions of Service Management - Answer-The four perspective that are critical
to the effective and efficient facilitation of value for customers and other stakeholders in
the form of products and services.
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