CIGNA EXAM BUNDLE

Which of the following is a reason why the the Compliance Department conducts internal and external audits? To verify that everyone is licensed and appointed. To identify areas of risk and compliance with Federal and State regulatory guidelines. To monitor the number of enrollments that each pers...

Which of the following is the goal of Cigna Medicare Advantage Incentives? - ANSWER Improving our customers' overall health Which of the following customer profiles would best fit any of our PPO plans? - ANSWER Clara, who values network travel and craves choice and flexibility Which descripti...

Which of the following is true regarding our paper Scope of Appointment (SOA) guidance for brokers? a. Broker agents must submit a paper SOA along with the enrollment form b. Broker agents may choose to submit or not submit a paper SOA with an application c. Broker agents are exempt from the SOA ...

When verifying if a doctor is in the Cigna Healthcare network, which of the following is correct? - ANSWER You should verify doctors and other providers using the Provider Lookup Tool, download the daily provider spreadsheets from the resource library and/or call the CARL Unit What key points ca...

Which of the following should a sales agent rely on for the most accurate plan information? - ANSWER Summary of Benefits What are Cigna's guiding principles as it relates to "Do the right thing. Always!"? - ANSWER All of these Which of the following is a true statement regarding our HMO p...

Which of the following is a true statement regarding features of our HMO plans? - ANSWER All of these Which of the following is true about Cigna Medicare HMO plans? - ANSWER Some HMO plans have referrals. Which of the following should a Medicare sales agent rely on for the most accurate plan...

Which of the following are examples of how to keep your technology devices secure? - ANSWER Both A and C Cigna provides well-publicized disciplinary standards. Which of the following represents all the disciplinary actions that employees, contracted agents, and subcontractors who do not comply w...

Which of the following is a true statement? - ANSWER In order to be eligible to receive a commission payment from Cigna, both the agent and agency must be properly contracted, licensed, trained, and appointment before making a sale. Which of the following statements about submitting an enrollmen...

Brandon, a sales agent completed the review of Cigna policies and procedures and signed the attestation to comply last year. Will Brandon be required to complete the review and attestation again this year? - ANSWER All sales agents of Cigna are contractually obligated to review and abide by the pol...

El Período de Elección Anual (AEP) es un momento en el que. . . - ANSWER What is the Cigna Healthy Today card? - ANSWER One flex card solution for Cigna Medicare customers' to access multiple supplemental benefits Which of the following does Cigna seek to ensure in order to improve the h...

Tell me about a time when you gave great customer service. How did you know it was great? - ANSWER no Name a time youve motivated your peers or coworkers - ANSWER no Tell me about a time when a coworker asked you to do something against policy? Did you do it? How did you let your coworker kn...

HEDIS - ANSWER Healthcare Effectiveness Data and Information Set Health plans use HEDIS to see where they are performing well, and where they need to improve. NCQA - ANSWER National Committee for Quality Assurance What is the NCQA? - ANSWER The NCQA is a private, non-profit organization fo...

Statement of Appointment - ANSWER Completing a SOA is a CMS requirement for any appointment that might discuss Medicare Advantage or Prescription Drug Plans (PDPs). Prior to an appointment, the topics to be discussed are agreed upon between the agent and the beneficiary; they are documented by a si...

What is the Cigna Healthy Today card? One flex card solution for Cigna Medicare customers to access their value-based care provider Muliple flex cards for Cigna Medicare customers to access dental benefits One flex card solution for Cigna Medicare customers to access transportation benefits One ...