100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
2022 Selling with Integrity- Telesales- Cigna Exam Questions & Answers 100% Correct! $15.49   Add to cart

Exam (elaborations)

2022 Selling with Integrity- Telesales- Cigna Exam Questions & Answers 100% Correct!

 10 views  0 purchase
  • Course
  • Selling with Integrity- Telesales- Cigna
  • Institution
  • Selling With Integrity- Telesales- Cigna

Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She must use it verbatim Which of the following types of preparation is important as part of a sale...

[Show more]

Preview 1 out of 2  pages

  • September 30, 2024
  • 2
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Selling with Integrity- Telesales- Cigna
  • Selling with Integrity- Telesales- Cigna
avatar-seller
papersmaster01
2022 Selling with Integrity- Telesales-
Cigna Exam Questions & Answers
100% Correct!
Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script.
Which of the following can she do? - ANSWER She must not skip or add to the enrollment script. She
must use it verbatim



Which of the following types of preparation is important as part of a sales agent's regimen? -
ANSWER Mental Preparation, Material Preparation (a&b)



What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a
long-term customer relationship? - ANSWER Rapport



What are the requirements for selling our products? - ANSWER Complete all contracting paperwork
or become Cigna Medicare employee, Be licensed and appointed, Complete certification courses (all
of these)

Which of the following is applicable when discussing the benefits in any of our plans? - ANSWER Use
the Summary of Benefits and cover the details of the plan



Which of the following will help your needs assessment during a sales consultation or appointment?
- ANSWER Questioning skills and focus on customer's needs



How can you best position the benefits of our plans to meet a customer's specific needs? - ANSWER
Craft a narrative about how the plan ties into their specific concerns or needs



Which of the following are included amongst the consultative selling skills our sales agents must
continually improve on? - ANSWER Questioning, Dialogue, Listening (a, c, & d)



Which of the following is a consequence of selecting the wrong plan for the customer on the
enrollment application? - ANSWER Customer may file a complaint and agent may be issued a
violation, Customer may disenroll or cancel the application (both a&b)



Marty, a telesales agent is on an outbound call with a customer who, on learning more about our
plans, is eager to enroll immediately. Which of the following is a compliant way for him to proceed? -

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller papersmaster01. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $15.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67096 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$15.49
  • (0)
  Add to cart