NRF EXAM PACKAGE DEAL, SCORED A+

Canned foods must be purchased from an approved source to make sure they A. will be delivered during off-peak hours. B. have a shelf life of two years or more. C. can be safely stored on the floor in dry storage areas. D. have been processed to destroy disease-causing microorganisms. - Answer-D....

How soon upon a customer's entrance into the store should an associate greet the customer? - 30 seconds Customer Service - The acting of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the custom...

Upselling - A sales associate who sells a slightly higher item to a customer who originally wanted a lower priced item loss - when assets of a business are stolen or missing due to error Physical Inventory - a type of inventory control in which every piece of merchandise in the store is counted ...

effective communication - requires you to meet them where they are, rather than where you'd like the conversation to be. Service Recovery - an action the retailer provides to address a service failure. The Four-step Service Recovery Process - 1. Keep your composure, 2. Apologize and thank the c...

Extended Warranty or Service Plan - Customers can lengthen the time that a warranty is in effect. (common with appliances, electronics) explain it early in the conversation Product Features - physical characteristics of an item. (size, shape, color, texture, taste, smell) Product Benefits - Advan...

problems - You know when you have all the information you need to successfully sell the products in your store when you can Solve routine ______. Benefits - Advantages or rewards of product features Customer Service - The acting of taking care of the customer's needs by providing and delivering ...

Diverse shopper - This buyer is hard to predict or to understand. He shops in many different places and is not obviously influenced by any one retail element Closeout stores - Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the the manufacturer's...

Which of the following are good reasons to ask customers for their business cards? • So you can build up your client records with names of potential customers • So you can claim these customers as your own and keep co-workers from making sales to them • To learn more about them so you can s...

Merchandise without an expiration date like electronics, tools and home goods typically have longer - shelf life Which if the following key performance indicators can be used to measure whether each store is meeting its sales goals? - number of sales per store location In the retail product cycl...

T/F: You should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience. - True Which is an appropriate reasons for following up with a customer? - You finally located an item the customer asked for a ...

off-price retailers - offer brand name merchandise at a discount. the merchandise typically consists of excess inventory, closeouts and irregulars closeout stores - off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price commerc...