NRF Customer Service Study Guide Part 1 Verified Questions And Answers With Verified Updates
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Course
NRF Customer Service
Institution
NRF Customer Service
Which of the following are good reasons to ask customers for their business cards?
• So you can build up your client records with names of potential customers
• So you can claim these customers as your own and keep co-workers from making sales to them
• To learn more about them so you can ...
NRF Customer Service Study Guide Part
1
Which of the following are good reasons to ask customers for their business cards?
• So you can build up your client records with names of potential customers
• So you can claim these customers as your own and keep co-workers from making sales to them
• To learn more about them so you can suggest items that you think they can afford
• When customers show interest in an upcoming event and you offer to remind them - When
customers show interest in an upcoming event and you offer to remind them
Referring a customer to a competitor will likely result in:
• The customer seeking you out for future needs
• The customer never returning to your store
• A lost sales opportunity for you
• None of the above - None of the above
Which of the following are appropriate reasons for following up with a customer?
• You are curious whether a gift your customer purchased was well received
• You finally located an item the customer asked for a while back
• You want to know why a customer did not make it in for a special sale
• You haven't seen the customer in a long time and are wondering if she is shopping somewhere else
now - You finally located an item the customer asked for a while back
Customer follow-up is always a good idea, no matter what the situation.
True or False - False
How would you handle a situation where a customer wants a brand that you don't carry?
, • Convince him that your brands are better
• Get permission from him to show the items you do have that meet his needs
• Tell him that he won't find anything better than what you have
• Smile and listen politely, but don't tell him you don't have his brand; show him your items anyway
• Tell him you don't carry that brand then excuse yourself to serve someone else - Get permission
from him to show the items you do have that meet his needs
When the customer presents you with a problem, you should ask her:
• How she would like the situation solved
• If she stops at your store on a regular basis
• Who is at fault in the situation - How she would like the situation solved
Showing respect for a customer's business card means you should:
• Put it in your purse or wallet for safe keeping
• Make some comment to indicate you have read it
• Never write on it - Make some comment to indicate you have read it
If you don't have a warranty manual available or are unsure about a warranty answer, a resource to
consider is co-workers or your supervisor.
True or false - True
You should keep your client records up-to-date and notify customers of merchandise you know is of
interest to them.
True or False - True
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