Customer Service NRF-Chapter 2 Verified Questions And Answers With Verified Updates
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Course
Customer Service NRF-Chapter 2
Institution
Customer Service NRF-Chapter 2
How soon upon a customer's entrance into the store should an associate greet the customer? - 30
seconds
Customer Service - The acting of taking care of the customer's needs by providing and delivering
professional, helpful, high quality service and assistance before, during and after the custome...
Customer Service NRF-Chapter 2
How soon upon a customer's entrance into the store should an associate greet the customer? - 30
seconds
Customer Service - The acting of taking care of the customer's needs by providing and delivering
professional, helpful, high quality service and assistance before, during and after the customer's
requirements are met.
Features - Those things that are physical in nature
Color, size
Appeal to the senses
Touch, taste, smell, sight and sound
Open Ended Questions - Questions that can not be answered with a yes or no
Questions that begin with the words:
Who?
What?
When?
How?
Why?
Politely excuse yourself and answer the phone - When you are busy helping a customer and the
telephone rings, what should you do?
Formal Greeting - "Good afternoon, ma'am," is an example of what type of greeting?
Who, What, When, Where, Why, How - Open-ended questions begin with what common words?
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