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ITIL (Information Technology Infrastructure Library) Bundle Test

ITIL (Information Technology Infrastructure Library) Bundle Test

23 items

ITIL 4 Foundation questions with correct answers

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governance - Answer the means by which an organization is directed and controlled service management - Answer A set of specialized organizational capabilities for providing value to customers in the form of services value - Answer the perceived benefits, usefulness, and importance of som...

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ITIL 4 Exam questions with correct answers

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Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management - Answer A set of specialized organizational capabilities for enabling value for customers in the form of services Output - Answer Tang...

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ITIL 4 Foundation Practice Exam with Rationale and correct answers

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Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - Answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them a...

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ITIL 4 Foundations Exam questions with correct answers

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PESTLE (list) - Answer Political Economic Social Technological Legal Environmental 4 dimensions of service management - Answer organizations & people information & technology partners & suppliers value streams & processes components of the service value system - Answer inputs: ...

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ITIL Foundation Exam questions with correct answers

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service - Answer delivers value to customers, without ownership of specific costs and risks SACM - Answer Service Asset and Configuration Management SACM purpose - Answer Purpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - Answer Any...

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ITIL 4 Exam Questions with correct answers

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2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - Answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service...

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ITIL 4 Exam questions with correct answers

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What is IT Service Management? - Answer A set of specialized organizational capabilities for enabling value to customers in the form of services. ITSM is the application of service management to IT. It is our discipline; how we all work together Organization - Answer A person or a group of ...

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ITIL Foundation 4 - Practice Exam questions with correct answers

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What is the effect of increased automation on the 'service desk' practice? - Answer Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - Answer Utility Which is the purpose of the 'monitoring and e...

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ITIL Foundation questions with correct answers

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ITIL stands for ________________________________ - Answer IT Infrastructure Library Four Benefits of ITSM - Answer Non-Proprietary Non-Perscriptive Good Practices Best Practices Five Types of ITIL Certifications - Answer Foundation Practitioner Intermediate Expert Master Three ...

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ITIL Exam questions with correct answers

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What are the sources of Best Practice? - Answer Standards Industry Practices Academic Research Training & Education Internal Experience What are the enablers of Best Practice? - Answer Employees Customers Suppliers Advisors Technology Why is ITIL successful? - Answer ITIL is a...

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ITIL 4 questions with correct answers

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ITIL - Answer best practice guidance for IT service management, began in England in the late 1980s, started as a series of books devoted to the systematic delivery of quality IT services itSMF - Answer IT Service Management Forum, global non-profit organization that supports ITSM, particularl...

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ITIL 4 Foundation questions with correct answers

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ITIL - Answer Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer ITIL ITIL Service Value System - Answer ITIL SV...

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ITIL V4 questions with correct answers

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Service management is defined as - Answer as a set of specialized organizational capabilities for enabling value to customers in the form of services. Value is the - Answer perceived benefits, usefulness and importance of something. Providers and Consumers Co-Create Value - Answer o...

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ITIL 4 questions with correct answers

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Four Dimensions Model - Answer The four dimensions model is a key component of the ITIL 4 framework that serves to ensure a holistic approach to service management. Each component of the SVS should be considered and evaluated according to all four dimensions, which consist of organizations and peo...

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ITIL V.4 Definitions

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acceptance criteria - Answer A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. Agile - Answer An umbrella term for a collection of frameworks and techniques that together enable teams and individuals to work in a way that...

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ITIL v3 Practice Questions with correct answers

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Which is NOT a source of best practice? a) Standards b) Technology c) Academic research d) Internal experience - Answer b) Technology Which three are the characteristics of ITIL guidance that help to make it successful? a) Prescriptive, best practice and solution specific b) Publicly ...

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ITIL - Service Management questions with correct answers

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IT Service Management Sources (Best practices) (4) - Answer 1. Public standards (i.e. ISO) 2. Industry practices 3. Academic research/education 4. Internal experiences Pubic Practices Pros (3) - Answer 1. Ubiquitous a. Widely distributed b. Not tied to any specific technology or indus...

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IT170-1 (ITIL Foundation Introduction & Module 1) questions with correct answers

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A set of recommendations was developed by UK Government's __________ in the 1980's. - Answer Central Computer and Telecommunications Agency (CCTA) - 1989-96 (ITIL v1) - 2006 (ITIL v2) - 2007 (ITIL v3 aka ITIL 2007 Edition) - 2011 (ITIL v3 aka ITIL 2011 Edition) - 2019 (ITIL v4) - Answer ...

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IT170-1 (ITIL Foundation) Questions with correct answers

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The 5 Certification Levels within the ITIL v3 Scheme - Answer • Foundation • Practitioner • Intermediate • Expert • Master The 4 Certification Levels within the ITIL v4 Scheme - Answer • Foundation • Managing Professional • Strategic Leader • Master Foundation Leve...

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ITIL v4 Foundation questions with correct answers

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services? - Answer Start Where You Are Which practice has a purpose that includes ensuring that risks have been properly assessed? - Answer Change control When should a full risk assessment ...

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ITIL® 4 Foundation questions with correct answers

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Introduction questions - Answer Introduction answers Bloom levels tested in ITIL 4 Foundation exam - Answer - Bloom's level 1 (~77.5% of questions) involves "to remember" - Bloom's level 2 (~22.5% of questions) involves "to understand" Modules that must be completed to attain ITIL S...

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ITIL 4 - Foundation Examination Prep Test questions with correct answers

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Deployment Management - Answer Which practice is responsible for moving components to live environments? Service Desk - Answer Which practice includes the classification and ownership of queries and requests from users? Service Level Management - Answer Which practice identifies metrics ...

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ITIL® 4 Foundation (Practice Exam #4) questions with correct answers

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Identify the missing word(s) in the following sentence. Service management is a set of specialized organizational [?] for enabling value for customers in the form of services. - Answer Capabilities What is the definition of a configuration item? - Answer Any component that needs to be manag...

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