Exam (elaborations)
ITIL - Service Management questions with correct answers
- Course
- Institution
IT Service Management Sources (Best practices) (4) - Answer 1. Public standards (i.e. ISO) 2. Industry practices 3. Academic research/education 4. Internal experiences Pubic Practices Pros (3) - Answer 1. Ubiquitous a. Widely distributed b. Not tied to any specific technology or indu...
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