Exam (elaborations)
ITIL 4 Exam Questions with correct answers
- Course
- Institution
2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk - Answer A. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 B. Correct. Utility is "The functionality offered by a product or service."...
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