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Exam (elaborations) APCO
The term PSAP stands for Public Safety Access PointFalse, Public Safety 
Answering Point 
 
Professionalism is defined by who you are, what you do, and how others perceive 
youTrue 
 
Ethics involves an individuals personal, professional, and organizational rules of 
conductTrue 
 
The three primary fields of public safety communications are law enforcement, fire 
service, and emergency managementFalse, They are Law Enforcement, Fire 
Services, and EMS (Emergency Medical Services) 
 ...
- Exam (elaborations)
- • 6 pages •
The term PSAP stands for Public Safety Access PointFalse, Public Safety 
Answering Point 
 
Professionalism is defined by who you are, what you do, and how others perceive 
youTrue 
 
Ethics involves an individuals personal, professional, and organizational rules of 
conductTrue 
 
The three primary fields of public safety communications are law enforcement, fire 
service, and emergency managementFalse, They are Law Enforcement, Fire 
Services, and EMS (Emergency Medical Services) 
 ...
Exam (elaborations) APCO
Ethicsinvolves personal/professional organization, rules of conduct. 
ProfessionalismWho you are - inner character what you do - behavior 
exhibited and how others perceive you. 
What is a PSAP? Public Safety Answering Pointa facility equipped/staffed to 
receive emergency calls requesting police, fire, EMS and other public safety 
services via telephone and other communication devices 
The three primary fields of public safety communications arelaw 
enforcement communications, fire servi...
- Package deal
- Exam (elaborations)
- • 12 pages •
Ethicsinvolves personal/professional organization, rules of conduct. 
ProfessionalismWho you are - inner character what you do - behavior 
exhibited and how others perceive you. 
What is a PSAP? Public Safety Answering Pointa facility equipped/staffed to 
receive emergency calls requesting police, fire, EMS and other public safety 
services via telephone and other communication devices 
The three primary fields of public safety communications arelaw 
enforcement communications, fire servi...
Exam (elaborations) APCO
The term "PSAP" stands for "Public Safety Access Point".False 
True/False: 
Professionalism is defined by who you are, what you do, and how others 
perceive you.True 
True/False: 
Ethics involves an individual's personal, professional, and organizational rules 
of conduct.True 
True/False: 
The three primary disciplines of public safety communications are law 
enforcement communications, fire service communications, and emergency 
management communications.False
- Package deal
- Exam (elaborations)
- • 15 pages •
The term "PSAP" stands for "Public Safety Access Point".False 
True/False: 
Professionalism is defined by who you are, what you do, and how others 
perceive you.True 
True/False: 
Ethics involves an individual's personal, professional, and organizational rules 
of conduct.True 
True/False: 
The three primary disciplines of public safety communications are law 
enforcement communications, fire service communications, and emergency 
management communications.False
APCO TEST questions and answers
State how the telecommunicator should record the wording of a bomb 
threatRecord the EXACT wording of the threat 
Explain the difference between a burglary and a robberyBurglary is the 
entry into a building and the commission of a crime inside, robbery is the 
taking of property with force or threat of force 
State what the telecommunicator should never assume on a deceased person 
call.Do not assume the person is deceased. In the absence of very strong 
evidence that the person is decea...
- Exam (elaborations)
- • 27 pages •
State how the telecommunicator should record the wording of a bomb 
threatRecord the EXACT wording of the threat 
Explain the difference between a burglary and a robberyBurglary is the 
entry into a building and the commission of a crime inside, robbery is the 
taking of property with force or threat of force 
State what the telecommunicator should never assume on a deceased person 
call.Do not assume the person is deceased. In the absence of very strong 
evidence that the person is decea...
Apco Public Safety Telecommunicator 1 questions and answers
Maintaining a positive attitude will help to reduce stress.True 
The operational relationship between telecommunicators, supervisors and 
managers is defined by the PSAP's:Chain of Command 
The vital services of a public safety communications system are to provide 
communication between the PSAP and:The public, agency personnel, other 
agencies and support services. 
A process for supplying supplemental personnel, equipment or other resources 
to assist other agencies in time of need i...
- Package deal
- Exam (elaborations)
- • 15 pages •
Maintaining a positive attitude will help to reduce stress.True 
The operational relationship between telecommunicators, supervisors and 
managers is defined by the PSAP's:Chain of Command 
The vital services of a public safety communications system are to provide 
communication between the PSAP and:The public, agency personnel, other 
agencies and support services. 
A process for supplying supplemental personnel, equipment or other resources 
to assist other agencies in time of need i...
APCO PST Certification Exam questions and answers
What does PSAP stand for?Public Safety Answering Point 
How is professionalism defined?It is defined by who you are (inner 
character), what you do (behavior exhibited), and how others perceive you 
(image projected). 
What does ethics imply?That it involves an individual's personal, 
professional and organizational rules of conduct. 
What does the chain of command define?The operational relationships 
between TCs (telecommunicators), supervisors and managers. 
What are the 3 primary ...
- Package deal
- Exam (elaborations)
- • 12 pages •
What does PSAP stand for?Public Safety Answering Point 
How is professionalism defined?It is defined by who you are (inner 
character), what you do (behavior exhibited), and how others perceive you 
(image projected). 
What does ethics imply?That it involves an individual's personal, 
professional and organizational rules of conduct. 
What does the chain of command define?The operational relationships 
between TCs (telecommunicators), supervisors and managers. 
What are the 3 primary ...
APCO Police Communications Final Exam Study questions and answers
Exam Study questions and answers 
In what year was the British Columbia Provincial Police absorbed by the Royal 
Canadian Mounted Police?1950 
The English system was imposed on French areas of Lower Canada after 
1859.False 
Which of the following choices best describes the typical sequence of a law 
enforcement response?Dispatch, arriving on scene, making reasonable 
inquiries, and determining enforcement action. 
During the colonial., law enforcement in cities like Toronto, Boston, 
P...
- Package deal
- Exam (elaborations)
- • 10 pages •
Exam Study questions and answers 
In what year was the British Columbia Provincial Police absorbed by the Royal 
Canadian Mounted Police?1950 
The English system was imposed on French areas of Lower Canada after 
1859.False 
Which of the following choices best describes the typical sequence of a law 
enforcement response?Dispatch, arriving on scene, making reasonable 
inquiries, and determining enforcement action. 
During the colonial., law enforcement in cities like Toronto, Boston, 
P...
APCO module 5 questions and answers
cell phones and no landlinesBy 2010, a major federal government survey 
found that close 27 percent of u.s households had only? 
a critical issue for 9-1-1the increase in cell phone use created? 
cell phonesin 2010 the FCC stated that 70 percent of all calls to PSAPs were 
originating from? 
smart phonesCell phone, have now evolved into something similar to 
computers with text, photo, video and data capabilities. what are they called 
now? 
telephone-like services (Skype, voyage, using ...
- Package deal
- Exam (elaborations)
- • 3 pages •
cell phones and no landlinesBy 2010, a major federal government survey 
found that close 27 percent of u.s households had only? 
a critical issue for 9-1-1the increase in cell phone use created? 
cell phonesin 2010 the FCC stated that 70 percent of all calls to PSAPs were 
originating from? 
smart phonesCell phone, have now evolved into something similar to 
computers with text, photo, video and data capabilities. what are they called 
now? 
telephone-like services (Skype, voyage, using ...
APCO Module 4 Telephony, Traditional Technology questions and answers
how 911 systems workperson dials 911, call is sent to a computer that 
confirms the caller and matches it to the PSAP responsible for telephone and 
address, the call is selectively routed to the PSAP for telecommunicator to 
begin processing 
Basic 911provide dedicated lines for sending the caller to the correct PSAP 
Enhanced 911 (E911)automatically providing the callers telephone and 
address. involves ANI and ALI 
ANIautomatic number identification - telephone number of caller 
ALIau...
- Package deal
- Exam (elaborations)
- • 3 pages •
how 911 systems workperson dials 911, call is sent to a computer that 
confirms the caller and matches it to the PSAP responsible for telephone and 
address, the call is selectively routed to the PSAP for telecommunicator to 
begin processing 
Basic 911provide dedicated lines for sending the caller to the correct PSAP 
Enhanced 911 (E911)automatically providing the callers telephone and 
address. involves ANI and ALI 
ANIautomatic number identification - telephone number of caller 
ALIau...
Exam (elaborations) APCO
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...
- Exam (elaborations)
- • 6 pages •
APCO FINAL questions and answers 
NCIC Stands forNational Crime Information Center 
The acronym CYMBALS is designed to assist the tele-communicator when 
takingVehicle descriptions 
PST's are required to have a good memory since that is the best way to record 
information during an emergency callFalse 
It is very important during an emergency call for service, that the PST reassure 
the caller that response units will be "right there" or will arrive "within 
minutes."false...