Apco Public Safety Telecommunicator 1 questions and answers
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Course
APCO
Institution
APCO
Maintaining a positive attitude will help to reduce stress.True
The operational relationship between telecommunicators, supervisors and
managers is defined by the PSAP's:Chain of Command
The vital services of a public safety communications system are to provide
communication between the PSA...
Apco Public Safety Telecommunicator
1 questions and answers
True/False:
The term "PSAP" stands for "Public Safety Access Point".✔✔False
True/False:
Professionalism is defined by who you are, what you do, and how others
perceive you.✔✔True
True/False:
Ethics involves an individual's personal, professional, and organizational rules
of conduct.✔✔True
True/False:
The three primary disciplines of public safety communications are law
enforcement communications, fire service communications, and emergency
management communications.✔✔False
True/False:
The term "vital services" defines the primary functions or tasks of public safety
communications systems.✔✔True
, True/False:
Quality Assurance programs in the PSAP include actions taken to ensure that
standards and procedures are met and followed.✔✔True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking.✔✔False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal
communication plays no part in handling public safety calls for
service.✔✔False
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-
ended question.✔✔True
True/False:
When called upon to testify in a legal case, keep answers simple, and if at
possible answer yes or no.✔✔True
True/False:
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