What is idic - Study guides, Class notes & Summaries

Chapter 01: Basic Principles of Drug Action and Drug Interactions Clayton/Willihnganz: Basic Pharmacology for Nurses, 18th Edition MULTIPLE CHOICE 1. The nurse assesses hives in a patient started on a new medication. What is the nurse‟s priority action? a. Notify physician of allergic reaction. b. Notify physician of idiosyncratic reaction. c. Notify physician of potential teratogenicity. d. Notify physician of potential tolerance. ANS: A An allergic reaction is indicative of hyp...

For "Industrial Age" companies, competitive advantage is primarily based on: Product Innovation & Brands For "Interactive Age" companies, competitive advantage is primarily based on: Customer information Traditional marketing's "Four Ps" apply to which part of the "Get, Keep, and Grow" customer strategy? Get If an enterprise ranked low in tailoring solutions for customers but high in customer interaction, it would find itself in which quadrant of Peppers and Roge...

CRM Exam Questions And Correct Answers.

Definition of Customer relationship management is a model for managing a company's interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Types of CRM Strategic, operational, analytical, collaborative. "COAST" 5 PHases of CRM"D.BPF.SNSP.I.E" 1. Develop the CRM strategy, 2. build the CRM project foundations, 3. specify needs and select partner, 4. implement...

enterprise main task is growing the value of the customer base, this is done by getting, keeping, and growing customers customer relationship management an enterprise-wide approach to understanding and influencing customer behavior through meaningful analysis and communications to improve customer acquisition, customer retention, and customer profitability Learning relationship one where the customer teaches an enterprise about his or her preferences and the enterprise tailors i...

Chapter 1: Introduction to CRM 1. Definitions of CRM? -CRM is an information industry term for methodologies, software, and usually internet capabilities that help an enterprise manage customer relationships in an organized way -CRM is a business strategy that maximizes profitability, revenue and customer satisfaction by organizing around customer segments, fostering behavior that satisfies customers, and implementing customercentric processes. 2. Types of CRM? 1. Strategic - Strategic CR...