Wgu c215 study guide 2023 - Study guides, Class notes & Summaries
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WGU C215 Study Guide Final Exam 2023|24 GRADED A+ Question & Answers
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WGU C215 Study Guide Final Exam 2023|24 
GRADED A+ Question & Answers 
Total Quality Management (TQM) 
Philosophy (Ans – 
1. customer focus 
2. continuous improvement 
3. employee empowerment 
4. use of quality tools 
5. product design 
6. process management 
7. managing supplier quality 
Process Capability Index (Cpk) 
(Ans - Basic function of Six Sigma. Measures the process potential and 
performance of processes. The higher the range of Cpk, the improved is the ability 
of the process to co...
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WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2023 with Complete Solutions
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WGU C215 Operations Management -Objective Assessment Prep Guide & Terminologies Combo Study Guide 2023 with Complete Solutions 
1. customer focus 
2. continuous improvement 
3. employee empowerment 
4. use of quality tools 
5. product design 
6. process management 
7. managing supplier quality - ANSWER-Total Quality Management (TQM) Philosophy 
 
Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of t...
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WGU C215 Study Guide - FINAL Exam with 100% Correct Answers 2023
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Total Quality Management (TQM) Philosophy - Correct answer-1. customer focus 
2. continuous improvement 
3. employee empowerment 
4. use of quality tools 
5. product design 
6. process management 
7. managing supplier quality 
Process Capability Index (Cpk) - Correct answer-Basic function of Six Sigma. Measures 
the process potential and performance of processes. The higher the range of Cpk, the 
improved is the ability of the process to complete its necessities. 
Six Sigma - Correct answer-A di...
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WGU C215 Study Guide – FINAL SOLUTION LATEST UPDATE 2023/24 EDITION 100% CORRECT GUARANTEED GRADE A+
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WGU C215 Study Guide – FINAL 
SOLUTION LATEST UPDATE 
2023/24 EDITION 100% CORRECT 
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WGU C215 Study Guide 2023 - Dr. Thomas
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I.	Quality Management Methods (Chapters 5 & 6) 
 
Chapter 5 
1.	What is the total quality management philosophy? (Chapter Topic & Page Number: The Philosophy of TQM, 143-154; see also Table 5.3) 
a.	It is a philosophy of total integration of the business to achieve the required result. 
2.	What are the five definitions of quality? (Chapter Topic & Page Number: Defining Quality, 135-136) 
a.	Conformance to specifications – How well a product/service meet targets and tolerances defined by its de...
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WGU C215 Study Guide – FINAL SOLUTION LATEST UPDATE 2023/24 EDITION 100% CORRECT GUARANTEED GRADE A+
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WGU C215 Study Guide – FINAL 
SOLUTION LATEST UPDATE 
2023/24 EDITION 100% CORRECT 
GUARANTEED GRADE A+
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WGU C215 Study Guide – FINAL SOLUTION LATEST UPDATE 2023/24 EDITION 100% CORRECT GUARANTEED GRADE A+
- Exam (elaborations) • 21 pages • 2023
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WGU C215 Study Guide – FINAL 
SOLUTION LATEST UPDATE 
2023/24 EDITION 100% CORRECT 
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WGU C215 Study Guide 2023 - Competency 1 - Quality Management Methods – Chapters 5&6
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Competency 1 - Quality Management Methods – Chapters 5&6 
1.	Describe total quality management philosophy. 
TQM philosophy focuses on identifying the root causes of quality problems. It is an ongoing and never-ending improvement with the goal of meeting customer satisfaction. 
 
Customer focus, continuous improvement, employee empowerment, use of quality tools, product design, process 
 
management, and managing supplier quality 
Customer focus – Goal is to identify and meet customer needs C...
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WGU C215 Study Guide – FINAL SOLUTION LATEST UPDATE 2023/24 EDITION 100% CORRECT GUARANTEED GRADE A+
- Exam (elaborations) • 21 pages • 2023
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WGU C215 Study Guide – FINAL 
SOLUTION LATEST UPDATE 
2023/24 EDITION 100% CORRECT 
GUARANTEED GRADE A+
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WGU C215 Study Guide Final Exam Latest Update 2022-2023
- Exam (elaborations) • 31 pages • 2023
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Total Quality Management (TQM) Philosophy (Ans – 
1.	customer focus 
2.	continuous improvement 
3.	employee empowerment 4. use of quality tools 
5.	product design 
6.	process management 
7.	managing supplier quality 
 
 
Process Capability Index (Cpk) 
(Ans - Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. 
 
Six Sigma 
(Ans - A disciplined, data-driven...
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