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ServiceNow CSA Exam (Certified System Administrator Exam) Questions With Complete Solutions

ServiceNow CSA Exam Questions and correct Answers (T/F) ACL evaluates condition/script and roles If prefix of incident needs to be changed, where should you refer? Which of the following is possible via an inbound action? _________ Is an Elevated Privileges. As an end user, which modules of service catalog do you see? Which setting allows the user to view knowledge articles without logging in? ACL is part of which security? Jelly scripting is used in which of the fo...

ServiceNow Certified System Administration Test Updated Fall 2022 100% Graded already. What is a Transform Map in ServiceNow? What application is available to all users? How do you change the sort sequence of fields or tasks? In which three places can Tables and Fields be viewed and manipulated? Where do you change the Smart Filter Condition Builder? How do you display the slushbucket? What do you call a saved version of a personalized form? How do you apply a saved filte...

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(T/F) ACL evaluates condition/script and roles - Answer-True If prefix of incident needs to be changed, where should you refer? - Answer-Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above - Answer-B) Sends an email notificaiton _________ Is an Elevated Privileges. - Answer-Session As an end user, which modules of service catalog do you see? A) My requests B...

Value of Incident Management - Answer-1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution Benchmarks or KPIs for Incident - Answer-% of: high priority incidents resolved incidents resolved on first assignment Incidents resolved within SLA Reopened Incidents Avg time to: resolve high priority incident resolve incident Incident Lifecycle - Answ...

Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service - D. Self-service Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks - B. My Groups Work Multiple choice, single line text, and select box are what type of elements in ServiceNow? A. Order Guides B. Request Types C. Variable Types D. Related List...

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